Job Summary:
We are seeking a highly organized and customer-oriented Office Assistant to join us as a part time member of our team. As an Office Assistant, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Answer phone calls, respond to inquiries, and provide information about the facilities and services
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns promptly and professionally, escalating issues as necessary
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of transactions
- Assist with administrative tasks such as filing, data entry, and calendar management
- Collaborate with other staff to ensure smooth operations
Skills:
- Strong computer literacy, including proficiency in Microsoft Office Suite (Excel, Outlook)
- Yardi experience preferred
- Excellent organizational skills with the ability to multitask and prioritize tasks effectively
- Previous experience in a front desk or customer service role is preferred
- Knowledge of office management procedures and basic accounting principles is a plus
- Exceptional communication skills, both verbal and written
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Attention to detail and accuracy in handling guest information
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
