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Licensed Customer Service Manager

Scott Bowen Agency
Idaho Falls, ID

Job Details

Full-time
$18 - $25 an hour

Benefits

Paid holidays
Paid time off
Opportunities for advancement
Flexible schedule

Qualifications

Phone communication
Productivity software
Technical Proficiency

Full Job Description

Job Overview

Job Opportunity: Customer Service Representative (Insurance)

Our agency is seeking a dedicated, professional Full-Time Customer Service Representative to join our team. If you are a problem-solver who enjoys building relationships and providing top-tier support, we'd love to meet you!

In this role, you will be the first point of contact for our policyholders, ensuring they receive the high-quality service and care they expect from a local agency.

Compensation: Competitive hourly wage or salary based on experience.

Salary Range: $18.00 - $25.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Advancement Opportunities
Long-Term Career Growth
Bonus Opportunities
Paid Holidays
Work-Life Balance

Requirements

Requirements License: A Property & Casualty (P&C) license or personal lines license is preferred, or a willingness to obtain one within the first 60 days of employment.
Experience: Previous experience in customer service, office administration, or the insurance industry.
Skills: Exceptional communication skills and a friendly, professional phone presence.
Detail-Oriented: Strong organizational skills and the ability to multitask in a fast-paced environment.
Tech Savvy: Proficiency in Microsoft Office and the ability to learn agency management software quickly.

Responsibilities

Policy Support: Assist clients with policy changes, coverage questions, and billing inquiries.
Claims Assistance: Guide customers through the initial steps of the claims process with empathy and efficiency.
Relationship Building: Conduct proactive outreach to ensure client satisfaction and identify potential coverage gaps.
Administrative Excellence: Process payments, update client files, and manage daily office correspondence.
Cross-Functional Support: Work closely with our sales team to ensure a seamless experience for all new and existing clients.

About Us

Welcome to Scott Bowen Agency, a leading name in the professional and business services industry. Join our team dedicated to excellence and innovation in delivering top-notch solutions to our esteemed clients. Embrace a culture of professionalism and collaboration as we strive for success together. Your career growth begins here with us.

Job Overview

Benefits

Requirements

Responsibilities

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