The Liquor Store Team Member is responsible for delivering excellent customer service while ensuring compliance with all state and local alcohol regulations. This role supports daily store operations including sales transactions, stocking, cleanliness, and loss prevention in a fast-paced retail environment.
Customer Service
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Greet customers promptly and provide friendly, knowledgeable service
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Assist customers with product selection, recommendations, and pricing
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Verify valid ID and ensure legal alcohol sales at all times
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Handle customer questions, concerns, and returns professionally
Sales & Cash Handling
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Accurately operate POS system and handle cash, credit, and digital payments
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Follow proper cash-handling and register-balancing procedures
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Promote specials, new products, and store promotions when appropriate
Store Operations
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Stock shelves, coolers, and displays; rotate inventory and check expiration dates
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Maintain clean, organized, and well-merchandised sales floor
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Assist with receiving deliveries and organizing back-stock
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Follow opening and closing procedures as assigned
Compliance & Safety
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Strictly follow all alcohol sales laws and company policies
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Refuse service when legally required and notify management when needed
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Monitor for theft, suspicious activity, or policy violations
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Follow all safety, security, and loss-prevention procedures
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Must be 21 years of age or older (or as required by state law)
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Previous retail, liquor store, or customer service experience preferred
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Strong communication and customer-service skills
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Ability to stand for extended periods and lift up to 40 lbs
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Basic math and cash-handling skills
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Reliable, punctual, and detail-oriented
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Willingness to work evenings, weekends, and holidays
This position is for the Big Bull Liquor Store located at 1430 W Main St, Lebanon, TN
