Accounts Receivable Specialist
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Excel Restoration Services is looking for a highly organized and detail-focused AR Specialist to help manage insurance claim communication, payment, and keep mitigation files progressing toward settlement. This role is essential in maintaining steady contact with insurance adjusters and clients, tracking the status of claims, and assisting our internal team by ensuring timely follow-ups and documentation.
This is a great fit for someone who enjoys keeping things on track, communicating with purpose, and making sure no file is left idle or overlooked.
Key Responsibilities:
- Managed accounts receivable activities, including invoicing, payment posting, account reconciliation, and collection of outstanding balances to maintain healthy cash flow.
- Monitored aging reports and followed up with customers and insurance carriers to resolve overdue invoices and outstanding claim payments.
- Tracked and managed active mitigation and reconstruction insurance claims using CRM software, ensuring files progressed efficiently from submission through final settlement.
- Maintained regular communication with insurance adjusters, customers, and internal project teams to obtain claim updates, resolve payment issues, and expedite claim approvals.
- Requested and reviewed insurance documentation, including scopes of work, estimates, payment summaries, explanations of benefits, and supplemental claim information.
- Coordinated with estimators and project managers to obtain required documentation, monitor pending responses, and ensure timely submission of revised estimates and supplemental claims.
- Followed up on comparative estimates, supplemental payments, and claim revisions to maximize reimbursement and reduce payment delays.
- Accurately recorded all customer interactions, claim updates, payment activity, and correspondence within CRM systems to maintain complete and organized file histories.
- Reconciled customer accounts and insurance payments, investigated payment discrepancies, and resolved billing issues promptly.
- Processed initial, progress, and final insurance payments while ensuring accurate allocation to customer accounts and project files.
- Assisted customers with gathering required claim documentation and provided updates throughout the insurance claims and billing process.
- Collaborated with operations, estimating, and accounting teams to ensure timely project closeouts, accurate billing, and complete financial documentation.
- Generated accounts receivable and claim status reports, monitored key performance metrics, and identified aging accounts requiring immediate follow-up.
- Maintained strict confidentiality while ensuring compliance with company policies, insurance carrier requirements, and financial recordkeeping standards.
- Demonstrated exceptional organizational, communication, and multitasking skills while managing a high-volume workload in a fast-paced restoration environment.
Qualifications
- Bachelor’s degree in Administration, Communications, Business, Accounting, or related field preferred (equivalent experience considered).
- 1–2 years of administrative support experience preferred.
- Accounts Receivable experience preferred.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Proficiency with Excel, Google Sheets and CRM platforms (e.g., HubSpot, Salesforce) a plus.
- Excellent communication and interpersonal skills.
- Self-motivated, detail-oriented, and able to work independently or as part of a team.
- Willingness to attend occasional events outside of standard office hours.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- Accounting or Administrative: 1 year (Required)
Ability to Commute:
- Elk Grove Village, IL 60007 (Required)
Work Location: In person
