The Front Office Supervisor is responsible for:
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Supervises all front office personnel and the hotel’s Front Office activities in the absence of the Front Office manger.
- Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.
The Front Office Supervisor’s primary responsibilities will include:
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Assumes Front Office Manager responsibilities in their absence.
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Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
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Assist in working as a guest service agent on a needed basis.
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Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
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Completes previous day’s bank deposit.
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Reviews prior days audit pack for accuracy.
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Prepares a Weekly walk-in Analysis Report on a weekly basis.
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Completes petty cash on a weekly basis.
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Handles any guest concerns.
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Ensures that all marquee’ scripts are provided once a month for review by the Front Office Manager and Director of Operations.
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Complete daily payroll.
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Review the access and excel reports daily for accuracy.
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Maintain goals set to meet and not exceed budget.
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Ensure that all areas are neat and organized.
