Customer Service Representative
Are you passionate about helping others and delivering exceptional service? We are looking for a friendly, motivated Customer Service Representative to be the frontline voice of our company and provide outstanding support to our customers.
About the Role:
As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience at every interaction. You will handle a variety of customer needs via phone, email, or text, providing clear information and timely solutions.
Key Responsibilities:
- Respond promptly and professionally to customer questions and concerns.
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot and resolve customer issues with empathy and efficiency.
- Document customer interactions and maintain detailed records.
- Collaborate with other departments to ensure seamless service delivery.
- Identify opportunities to improve customer satisfaction and contribute feedback to management.
- Collaborate with Account Representatives by identifying and referring potential sales opportunities.
- Maintain a positive, helpful attitude in all communications.
What We’re Looking For:
- Strong communication skills, both verbal and written.
- Ability to listen carefully and understand customer needs.
- Patience, empathy, and a genuine desire to help.
- Problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
- Comfortable working in a fast-paced environment.
- Previous customer service experience preferred but not required.
- Basic computer skills and willingness to learn company systems.
- Bilingual: Fluent English and Spanish speaker is a major plus.
Benefits & Compensation:
- Competitive salary and performance based bonus.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Training and professional development opportunities.
- Friendly and supportive work environment.
About Us:
We are a customer-focused company committed to delivering exceptional service and building long-lasting relationships. Join our team and be part of a company that values your contributions and supports your growth.
Job Type: Full-time
Location: In-person (Mansfield and Willimantic)
Compensation: Competitive pay and opportunity for incentives
