Now Hiring - Applications accepted through August 12, 202
City of
Ithaca Community Responder
The City of Ithaca, NY is seeking qualified applicants for
Community Responder with the City Manager’s Office!
Position Description: The work involves providing non-law enforcement, community-based
response to incidents deemed appropriate for alternative response under established triage and safety
protocols, including behavioral health, emotional distress, psychiatric crises, conflict resolution, quality-of-
life concerns, and other situations where a supportive, self-oriented response is appropriate. Community
Responders do not respond independently to incidents involving reported or suspected violent criminal
activity in progress. The Community Responder conducts outreach to individuals and groups within the
community, including vulnerable and marginalized populations, to build trust, strengthen relationships, and
connect residents to the appropriate supportive resources and services. Community Responder serves as
part of a multidisciplinary team that enhances the City’s emergency response by offering an alternative,
person-centered approach to situations that may not require ongoing law enforcement intervention. The
work involves ongoing collaboration and close partnership with the Ithaca Police Department, emergency
communications, and community agencies to enhance coordination across public safety and human services
systems. Work is performed primarily in the field through walking, biking, or driving within assigned areas,
including locations with elevated need for outreach and community response services. The role includes
collecting and documenting data, preparing clear and accurate reports, and communicating with partner
agencies to support referral, follow-up, and service coordination. The work is performed under the general
supervision of the Deputy City Manager or designee. Does related work as required.
To view the complete job description, visit: Community Responder job description.
Minimum Qualifications: Graduation from high school or possession of a high school equivalency
diploma.
NOTE: Background in community outreach, behavior health, crisis intervention, social services, peer
support, conflict resolution, public health, emergency response, or a closely related area, as well as lived
experience and strong connection to the community, may be considered favorably in the selection process.
Special Requirement: Possession of a valid New York State Class D driver license or a valid driver
license equivalent to a New York State Class D driver license at the time of appointment and maintenance
of said license for the duration of employment.
Salary: $53,521/year
