Position Summary
The International Account Manager is responsible for supporting and growing Brooks Equipment’s existing international customer base. This is a customer-focused inside sales and account management role that serves as a primary point of contact for customers, builds strong relationships, identifies opportunities to grow existing accounts, and ensures customers receive exceptional service.
This position plays a critical role on a rapidly growing sales team. By managing day-to-day customer needs and supporting existing accounts, the International Account Manager allows outside sales team members to spend more time prospecting, developing new relationships, and pursuing new business.
The ideal candidate is bilingual in English and Spanish, highly personable, dependable, coachable, and eager to learn. Industry experience is not required. We are looking for someone with the right character, attitude, work ethic, and potential to develop into a valuable long-term member of the sales organization.
While the primary focus is account management and customer support, this person should also be comfortable assisting with prospecting and new-business activities when needed, such as when another team member is out of the office.
Key Responsibilities
Account Management & Customer Support
· Serve as a primary inside point of contact for assigned international customers and accounts.
· Build and maintain strong customer relationships through phone, email, and other communication channels.
· Respond promptly to customer questions, requests, and concerns and ensure issues are followed through to resolution.
· Develop an understanding of customer needs, purchasing patterns, products, and business objectives.
· Manage day-to-day account activity, including quotes, orders, follow-up, and customer requests.
· Coordinate with internal teams to ensure customers receive timely and effective solutions.
· Maintain accurate customer and account information in the CRM and other systems.
· Provide customers with product information and connect them with appropriate internal resources when additional expertise is needed.
Account Growth & Sales Support
· Identify opportunities to increase sales within existing accounts through cross-selling, upselling, and expanded product adoption.
· Proactively follow up on quotes, opportunities, and customer requests.
· Communicate customer needs, feedback, and opportunities to the outside sales team.
· Help ensure sales opportunities are properly followed up on and not lost due to lack of communication.
· Partner closely with outside sales team members to provide a consistent customer experience.
Business Development Support
The International Account Manager is not expected to function as a full-time sales hunter, but should be willing to support new-business activities when the team needs additional coverage.
This may include:
· Assisting with prospecting and outbound sales activities.
· Following up with prospects and existing leads.
· Supporting sales campaigns and customer outreach.
· Helping maintain continuity of customer and prospect communication when a team member is unavailable.
· Participating in sales calls or other business-development activities as appropriate.
Team & Professional Development
· Work collaboratively with the sales team and internal departments.
· Take ownership of customer issues and proactively work toward solutions.
· Learn Brooks Equipment’s products, customers, systems, and industry.
· Be open to coaching, feedback, and taking on new responsibilities.
· Contribute to a positive, team-oriented environment.
· Take advantage of opportunities to develop sales and account-management skills as the organization grows.
Required Qualifications
· Fluent in both English and Spanish, with the ability to communicate professionally with customers in both languages.
· Strong verbal and written communication skills.
· Excellent customer service and relationship-building skills.
· Strong follow-through, organization, and attention to detail.
· Comfortable communicating with customers by phone and email.
· Able to manage multiple priorities and customer needs.
· Comfortable learning new products, systems, and processes.
· Willingness to assist with sales and prospecting activities when needed.
· Positive attitude, strong work ethic, and willingness to learn and be coached.
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Charlotte, NC 28262
