Own the local SOC operating model for Shackelford, including alarm monitoring, camera verification, dispatch coordination, incident logging, shift handoffs, and escalation paths.
Translate GSOC SOPs, Alarm Master Matrix requirements, site post orders, and local operating needs into usable runbooks, job aids, and response workflows.
Standardize the investigation, documentation, and escalation of alarms and incidents so actions are timely, consistent, and traceable across shifts.
Maintain local readiness for Lenel access-control alarms, Milestone video monitoring and retrieval, communication tools, and documented degraded-mode procedures when systems or connectivity are impaired.
Coordinate with GSOC, Security Systems, Data Center Operations, construction, guard force leadership, IT/network teams, and vendors to diagnose monitoring gaps, restore service, and close recurring break/fix issues.
Support construction-to-operations transitions by validating monitoring coverage, alarm visibility, camera readiness, access-control changes, commissioning activity, and operational handoffs before sites or systems enter service.
Develop and maintain practical training plans, access readiness, and competency checks for SOC operators and contracted staff; provide functional guidance without assuming direct personnel-management authority.
Analyze alarm, incident, outage, response-time, and quality data; establish meaningful performance measures and recommend corrective actions, preventive controls, and process improvements.
Maintain audit-ready SOC documentation, including shift logs, incident records, escalation guides, operating procedures, training materials, outage playbooks, and after-action follow-up.
Serve as the local functional escalation point for SOC process and systems issues, escalating material risk, critical incidents, and unresolved service failures through the defined GPS and GSOC paths.
Support GPS Investigations by preserving, locating, and documenting relevant video, alarm, and access-control information for review of suspicious activity or incidents.
Seven or more years of relevant experience in physical security operations, a security operations center, local alarm center, control room, or enterprise physical-security technology environment.
Hands-on experience with access-control, video-management, alarm-monitoring, and incident-management workflows; Lenel and Milestone experience strongly preferred.
Demonstrated ability to create, improve, and use operational runbooks, alarm response procedures, escalation guides, shift-handoff standards, and training materials.
Experience diagnosing or coordinating resolution of monitoring, camera, access-control, network, or system-integration issues in a live operational environment.
Strong incident documentation, analytical, communication, vendor-coordination, and cross-functional project skills.
Ability to work on-site in Shackelford, Texas and support a 24/7 operational environment, including response to significant incidents or system outages when required.
Experience supporting data center physical security operations, construction-to-operations transitions, or high-availability environments.
Experience with PSIM platforms, alarm/event automation, ticketing integration, analytics, or reporting/KPI development.
Familiarity with incident documentation and control expectations in regulated or audit-sensitive environments, including SOC 2, PCI DSS, ISO 27001, or equivalent.
Bachelor's degree in security, criminal justice, engineering, information systems, or a related discipline; equivalent experience will be considered.
