Greeter – Overview / Responsibilities
Hatch Early Mood Food – Lawton is more than just a brunch restaurant — we’re about creating connections. Our Greeters are the very first and last impression for every guest, and we want team members who bring energy, warmth, and sincerity to every interaction.
Our restaurant operates from 6:00 AM to 3:00PM Every Day, serving everything from fresh breakfast favorites in the morning to hearty comfort food and beverages into the afternoon. As a greeter, you set the tone for the guest experience by welcoming every person who walks through our doors and ensuring they feel cared for from start to finish.
Greeters are expected to live out our five core values in every shift: Purpose, Kindness, Hunger, Initiative, and Guardianship. These values define how we treat our guests, how we support our team, and how we deliver an experience that goes beyond a meal.
Key Responsibilities
- Welcome guests with enthusiasm, warmth, and professionalism as soon as they arrive.
- Introduce yourself by name and ask for the guest’s name to create a personalized experience.
- Manage the flow of seating and waitlist in an organized and efficient manner.
- Answer guest questions with confidence, providing clear and friendly communication.
- Support teammates when possible to ensure smooth operations and a positive guest environment.
- Maintain a clean, organized, and welcoming entry area at all times.
- Represent Hatch with positivity and pride in every interaction.
Required Physical & Mental Abilities
- Ability to stand for extended periods (up to 8+ hours).
- Must be able to perform physical activities requiring frequent walking and balancing.
- Availability to work at least 3 days per week including weekdays, weekends, and holidays.
- Ability to read, write, and follow both written and verbal instructions.
Required Skills
- Upbeat, welcoming personality with a genuine interest in hospitality.
- Proactively engage with guests by introducing yourself by name and asking for theirs — creating a personalized and memorable experience.
- Clear and positive communication skills with both guests and fellow team members.
- Strong teamwork skills, with the ability to also work effectively without direct supervision.
- Detail-oriented with the ability to multi-task and stay efficient in a fast-paced environment.
- Professionalism in both appearance and conduct.
- Demonstrates a commitment to our five core values in every interaction:
- Purpose – We serve people with energy and enthusiasm, moving with urgency and passion to make every interaction meaningful.
- Kindness – We lead with genuine care, building real relationships, communicating honestly, and refusing gossip or negativity.
- Hunger – We strive for continuous growth, always giving our best effort and never quitting until the job is done.
- Initiative – We find ways to say yes to guests, think critically, solve problems in the moment, and take ownership for resolutions.
- Guardianship – We protect our culture, values, and standards with integrity, paying attention to every detail and holding ourselves accountable.
Licensing & Permits
- Not required for greeter positions.
(Unlike serving or to-go roles, greeters are not responsible for alcohol service or food handling, so no permits are necessary.)
Essential Duties & Responsibilities
- Arrive on time, in proper uniform, and ready to work each scheduled shift with consistent attendance and professional appearance.
- Follow Hatch’s steps of service and position-specific standards at all times.
- Adhere to all policies and procedures outlined in Hatch manuals and the companywide Code of Conduct.
- Attend all mandatory meetings and complete required training and testing.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid training
Application Question(s):
- Do you enjoy working with and serving people? Are you able to have a consistent upbeat and positive attitude? Tell us about it.
Shift availability:
Work Location: In person
