Reports to: General Manager, Director of Operations
Exempt Position
Floor Management & Guest Experience
Act as a visible leader on the floor, supporting servers, hosts, and bar staff during service.
Ensure all service steps related to the guest experience are executed and maintained to the highest standards.
Greet and engage with guests, resolving complaints or issues promptly and professionally.
Support private dinners and events, including training and overseeing staff.
Collaborate with the management team to evaluate and improve systems related to service flow, table turns, and guest satisfaction.
Monitor dining room and bar cleanliness, organization, and setup before and during shifts.
Ensure health inspection readiness at all times (chemical levels, sani buckets, labeling, hand sinks, etc.)
Team Leadership & Operations
Supervise and support FOH staff during shifts, providing coaching and feedback in real time.
Lead pre-shift meetings to review service notes, menu changes, and staff assignments.
Assist with scheduling, staff coverage, and managing labor in line with business needs.
Work 5 scheduled shifts per week with a mix of opening and closing shifts.
Maintain working knowledge of operational systems, including cash handling, end-of-day reporting, tip logs, and menu printing.
Partner with the GM and management team on performance reviews, corrective action, and recognition for FOH team members.
General Attributes
To maintain a high customer service focus by approaching your job with our guests’ satisfaction always in mind.
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
To be flexible, responding quickly and positively to changing environments.
In return, we offer a competitive salary package and the opportunity to work with a team of passionate individuals dedicated to providing an exceptional dining experience.
If you meet the above qualifications and are interested in joining our team, please submit your
resume and cover letter in a PDF format. More detail about LAM RYAN Hospitality Group part of LAM Ryan Hospitality Group
