Under the general direction of Program Supervisor, the Health Care Associate III performs a variety of complex, professional, analytical, and confidential services.
Duties include:
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Perform all duties for HCA I and II, plus:
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Ability to assess patient health plan eligibility
- Familiar with services offered within BACH
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Liaison to external resources, as needed, for coordination of care
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Recordkeeping of progress to ensure completion of care
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Provide a variety of administrative duties
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Work flexible hours which includes some evenings and weekends
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Work at any of BACH locations, including clinics, mobiles, schools, encampments and patient appointments, as assigned
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Assisting with coordination, preparation, and support of clinic operations in various settings, including mobile or off-site locations
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Supporting transportation and logistical needs for clinic services, as assigned
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Communicate stocking, maintenance, and cleaning needs, as appropriate
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Calculate charges, collect patient payments, and balance monies with daily receipts per clinic protocol, as assigned
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Assist patients with appointment scheduling, information requests and resource materials
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Enters data into computer accurately and efficiently
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Attend workshops, training, and meetings as needed and as requested.
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Perform special project research and data collection activities as requested; analyze and interpret data, and prepare reports
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Assist with inventory management, including ordering and tracking supplies
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Support general maintenance and upkeep of clinic equipment, vehicles, or operational resources, as assigned
- Attends workshops, training, and meetings, as assigned
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Assist BACH management with projects or tasks, as assigned
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Perform other duties as assigned by supervisor
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Provides clinic front desk coverage support when/where requested.
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High School Diploma or equivalent
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CEC Certification, as required
- Minimum of three years’ medical office experience or similarly related experience in a customer service setting preferred
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Proficient in Microsoft Office products including Excel, Word and Outlook
Certifications/Licenses:
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Current CA Driver’s License - must pass driver’s pre-insurance background check, as required
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Bilingual preferred
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Knowledge of medical terminology
- Knowledge of health plans
- Prior experience driving large vehicles, as required
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Travel locally to visit other sites; may require a day or overnight trip to attend events; workload may be demanding at times; require professionalism and confidentiality.
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Perform work in an indoor, outdoor and/or mobile clinic environment.
This position requires:
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Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds.
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Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing.
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Traveling to work sites, including some exposure to outside elements.
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Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment.
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