Scheduler
Richmond Gastroenterology Associates is a fast-growing, North Chesterfield, VA-based company that provides a cloud-based platform for managing patient records. We are currently looking for a Surgical Scheduler to join our team in our North Chesterfield, VA office. The Surgical Scheduler plays a vital role in the medical practice and in many respects, is the “voice of the company.” This position requires excellent interpersonal skills, impeccable telephone etiquette, a friendly and outgoing personality, and the ability to multi-task in a fast-paced healthcare environment.
Job Description:
· Answers and triages incoming calls as appropriate while routinely checking and responding to Voicemail Messages within designated time periods.
· Frequent documentation of patient records
· Schedules New and Follow-Up Office/Telemedicine Appointments, Endoscopic Procedures, and diagnostic tests if instructed. Completes all scheduling processes as required including but not limited to pre-procedure questionnaires, initiated cardiac clearances, and mailing preparation instructions.
· Initiates and/or completes Patient Registration process. Creates, updates, and verifies patient account information in Electronic Health Record, including Insurance, Mailing Address, Phone Numbers, Email Address, Primary Care Provider (PCP) and Referring Provider (if different from PCP). Runs eligibility check for insurance prior to scheduling.
· Contacts patients referred to Richmond Gastroenterology as assigned, following proper procedure.
· Thoroughly documents all relevant patient medical history and information in electronic health records (EHR), and follows defined pre-procedure protocols, including communications to Providers when necessary.
· Initiates and communicates with RGA Billing Department all requests for insurance referrals, deductible, and pre-certification/pre-authorizations, as per Policy/Procedure.
· Communicates and collaborates with other team members including RGA Clinical Teams, Billing Department, Administrative Team, PCP and referring providers for continuity of care.
· Manages and completes all relevant and applicable tasks and queues in EHR.
· Reports any concerns, patient complaints, or connectivity disturbances to Operations Manager as necessary. Reaches out to Operations Manager as a resource for questions pertaining to Policy, Procedures, and Scheduling.
QUALIFICATIONS & CERTIFICATIONS:
· Must have excellent communication skills, verbal and written, proper use of grammar, spelling, punctuation
· Ability to adapt to changing healthcare environment and lead by example
- Exceptional customer service and communication skills, verbal and written
- Knowledge of insurance carrier requirements and correct coding procedures
- Ability to multi-task in a fast-paced environment
- Ability to learn and navigate multiple computer programs at once, including EHR
MENTAL AND PHYSICAL REQUIREMENTS:
- Ability to work well under pressure with diverse groups of professionals and physicians
- Ability to multi-task in a fast-paced environment, which may include frequent interruptions
- Must demonstrate sensitivity to cultural differences within team and community
- Work may involve prolonged periods of sitting, standing, reaching and the ability to push or pull items weighing 30 pounds or less.
· Required to operate computer keyboard, mouse, and monitor
Job Type: Full-time
Pay: $16.50 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience:
- Customer service: 2 years (Preferred)
- Medical terminology: 2 years (Preferred)
- Computer skills: 2 years (Preferred)
- Appointment scheduling: 2 years (Preferred)
Work Location: In person
