Echo Nevada is seeking a Dispatcher to work with our team by coordinating and scheduling drivers for passenger pick up in a safe, efficient, and timely manner. The ideal candidate will work well under pressure while managing competing sources of data.This position requires experience working with people under stressful conditions and circumstances. Accustomed to working in a fast-paced environment with multi-tasking several schedules and priorities at once.What we need you to do:
- Schedules drivers for passenger pick-up in a way that maximizes the efficiency of all available drivers.
- Anticipates complications along routes and at driver destinations; communicates delays and route changes as necessary.
- Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
- Maintain a positive, empathetic, and professional attitude toward drivers always.
- Acknowledge and resolve driver complaints.
- Ensure that proper records are maintained by noting customer and driver interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provides feedback on the efficiency of the dispatch process.
- Ensures customer satisfaction and provides professional customer support. Operating a multi-line console phone telephone system and 2-way radio - Operating a radio console.
- Determining and assigning the levels of service to reservation.
- Assigning appropriate codes to the reservations
- Performing and reporting crisis intervention with road-side assistance and /or emergency response.
- Handling the responding and reception of a wide range of emergency and nonemergency services and complaints
- Entering and changing information in local state and national computer databases
- Evaluate situations, use judgment, and establish priorities and quickly resolve issues.
- Monitoring the live dispatch screen and making sure drivers are enroute to their next ride 30minutes prior.
- Performs other related duties as required.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Work Location: In person
