Role: Client Services Specialist
Location: Montgomery County, MD
Type: Contract-to-Hire / Onsite
About the Team: Join a well-established benefits administration organization supporting retirement-related services for a large member population. This is a great opportunity for someone who enjoys detail-heavy application processing and member support.
What You’ll Do:
- Review and process benefit applications, status updates, and verification requests
- Validate supporting documents and research applicant records as needed
- Calculate benefit information and support updates or recalculations
- Prepare applicant letters, authorizations, and follow-up communications
- Partner with internal teams to resolve questions and keep cases moving
- Support phone-based member service needs when needed
Core Tech & Skills:
- Administrative processing, account servicing, customer support, loan processing, or application review experience
- Strong document review and data validation skills
- High attention to detail and accuracy
- Clear written and verbal communication
- Ability to manage sensitive member information professionally
- Comfortable meeting daily productivity goals
- Microsoft Office and general case management systems
Nice to Have:
- Prior retirement plan or pension administration exposure
- Experience supporting a contact center or member services team
Pay: $25.00 - $32.00 per hour
Work Location: In person
