Job Overview
We are seeking a friendly and professional Host/Hostess to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming atmosphere and smooth seating process. This role requires excellent communication skills, a positive attitude, and a passion for providing exceptional guest service. Prior experience in food service or hospitality is preferred but not required. The Host/Hostess will play a vital role in creating memorable experiences for our guests and maintaining the high standards of our establishment.
Responsibilities
1.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
2. Pick up “Special In House Guest Request Report “at Front Desk
2. Maintain positive guest relations at all times.
3. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately.
4. Maintain complete knowledge of:
a) Scheduled daily activities and in-house groups.
b) Daily housecount.
c) Hotel extension numbers.
d) Hours of operation of each outlet, ambiance, menu selections, and price range.
e) Features and services provided by the hotel
f) Menu items, specials, 86’d items, liquor brands, beers, and non-alcoholic selections available in the Restaurant.
g) Table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the Restaurant.
5. Maintain complete knowledge of and strictly abide by state liquor laws/regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
6. Set up Host/Hostess station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
7. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are
available. Update menus and wine lists as changes occur.
9. Place newspapers in designated areas for breakfast as specified in departmental procedures.
10. Guide the Servers in table set-up needs to ensure optimum service to guests.
11. Answer restaurant telephone courteously and efficiently as specified in departmental standards.
12. Take, record, and confirm restaurant reservations/cancellations as specified in departmental standards.
13. Greet and acknowledge all arriving guests, however busy and whatever time of day.
14. Escort guests to tables and assist in seating at tables; present menus and extend congeniality’s
In accordance to department guidelines.
15. Accommodate all requests for information courteously.
QUALIFICATIONS
1. Fluency in English both verbal and non-verbal.
2. Provide legible communication and directions.
3. Compute basic arithmetic.
4. experience in similar position dealing with the general public.
5. Minimum years of age to serve alcoholic beverages.
6. Ability to:
Perform job functions with attention to detail, speed, and accuracy. Prioritize and organize tasks.
Think clearly, can remain calm, and solve problems using good judgment. Follow specific directions thoroughly.
Understand guests’ service needs.
Work cohesively with co-workers as part of a team. Work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Promote positive relations with all individuals who approach the restaurant and by telephone.
Provide clear, pleasant telephone communication with proper grammar and following scripting.
1. High school graduate or equivalent vocational training certificate.
2. Restaurant service experience.
3. Fluency in a foreign language, preferably .
This position offers an engaging work environment where hospitality excellence is valued. We are committed to providing a welcoming atmosphere for both guests and team members alike.
Pay: $11.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Retirement plan
Work Location: In person
