Position Title: Video Alarm Monitoring Specialist
Company: Triton Global Services
Location: Ontario, California
Compensation: $22.50 – $25.00 per hour
Join Our Remote Guarding Team in Ontario, CA!
Are you tech-savvy, observant, and prefer working in a behind-the-scenes environment? If you're someone who thrives on staying alert, thinking critically, and making quick decisions, Triton Global Services has a unique opportunity for you.
We are currently hiring full-time and part-time team members for our Ontario, CA location.
We’re seeking Video Patrol Officers to support our Remote Guarding Division. From our advanced operations center, you’ll actively monitor live surveillance feeds to help detect, deter, and respond to security incidents in real-time.
What You Can Expect:
- Starting pay at $22.50 per hour
- Medical, dental, and vision insurance plans
- Paid time off and holiday pay
- 401(k) retirement plan
- Real opportunities for career advancement
Note: This is not a standard security guard role. It’s ideal for individuals who want to make a direct impact through modern technology and smart decision-making.
About Triton Global Services
Triton Global Services delivers cutting-edge security solutions through the perfect blend of personnel, innovation, and technology. With dedicated divisions in Manned Guarding, Low Voltage Services, and Remote Guarding, we build customized safety strategies for diverse client environments.
Headquartered in Ontario, CA, our Remote Guarding Division utilizes AI-enhanced video analytics and real-time alerts to deter threats proactively. We are rapidly expanding and looking for professionals ready to be part of the future of security.
About the Role
This is not your typical alarm monitoring position.
As a Video Alarm Monitoring Specialist, you'll respond to AI-generated alerts, assess live camera feeds, and take decisive action—including activating two-way audio or dispatching emergency services. You’ll be operating like a virtual guard, protecting clients and property with real-time intervention tools from our secure command center.
Key Responsibilities
- Monitor AI-triggered video alarms from our Ontario Remote Operations Center
- Analyze live feeds and make quick, accurate decisions based on visual data
- Use talk-down audio systems to intervene during suspicious activity
- Respond to multiple alerts efficiently using advanced monitoring tools
- Coordinate with emergency services or on-site personnel when needed
- Log all incidents in a clear, professional, and timely manner
- Stay focused during high-pressure events and remain calm under stress
- Deliver excellent communication via phone, intercom, and email systems
Required Qualifications
- 2+ years of experience in a monitoring center or similar environment
- Valid California BSIS Guard Card
- Typing speed of 30+ WPM
- Strong written and verbal communication abilities
- Experience managing multiple screens/audio feeds in a fast-paced setting
- High proficiency with video monitoring platforms and basic computer systems
- Available to work weekends and holidays
- Dependable, detail-focused, and team-oriented
Preferred Qualifications
- Knowledge of AI surveillance, remote guarding, or IP camera systems
- 5+ years in customer service or fast-paced environments
- Bilingual or multilingual abilities
What We Provide
- A high-tech workplace with emerging security technologies
- A supportive, team-driven environment with a family-business feel
- Paid training and certification as a Triton Video Patrol Officer (VPO)
- Comprehensive benefits including:
- Medical, Dental, Vision
- PTO, sick leave, and holidays
- Annual merit-based raises
- Advancement within the Remote Guarding Division
Hiring Process
- Submit your Triton Global Services employment application
- Attend an in-person interview
- Complete a typing test (30 WPM minimum)
- Pass a background check
- Begin paid onboarding and training, including certification on our monitoring systems
After successful evaluation, you’ll operate independently as a certified Video Operator in our Ontario monitoring center.
Position Snapshot
- Job Type: Full-Time or Part-Time
- Pay: $22.50 – $25.00/hour
- Hours: 16–40 per week
- Work Location: On-site, Ontario, CA
Schedule Options
- Morning, Day, and Night shifts available
- Must be available for weekends
- Occasional overtime
Help Us Lead the Future of Video-Based Security
If you're ready to play a critical role in the evolution of security services, apply now and become a part of Triton’s mission to combine technology and real-time response for safer environments.
Pay: $22.50 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
