ABOUT THE ROLE
RJM Pest Services is seeking a hands-on Service Manager to lead our field service operations. This role is ideal for an experienced pest management professional who excels at troubleshooting, remediation, and customer problem-solving, and who is ready to take the next step into broader leadership.
This is a field-based leadership role. You will work directly with technicians, support complex service calls, resolve escalated customer issues, and ensure our service quality continues to set us apart as we grow.
The Service Manager is a critical driver of customer retention, referrals, technician development, and operational excellence.
The Service Manager is also a key component of our sales process helping evaluate new customers and giving them the confidence in the company.
KEY RESPONSIBILITIES
- Serve as the technical authority for pest management services, including diagnosing and resolving complex or recurring infestations
- Lead and coach service technicians through ride-alongs, training, and hands-on support
- Personally handle escalated service issues and sensitive customer situations
- Ensure service protocols, safety standards, and regulatory compliance are consistently met
- Recruit, hire, onboard, and develop field technicians and supervisors
- Manage service performance metrics including route efficiency, customer retention, COGS, and technician productivity
- Partner with customer service to ensure fast, professional responses to customer needs
- Lead service-side onboarding of new customers to ensure strong first impressions
- Drive continuous improvement in service quality, remediation effectiveness, and customer experience
- Collaborate with sales on new opportunities and engaging with potential customers
WHAT WE’RE LOOKING FOR
- 5+ years of hands-on pest management experience
- Proven ability to troubleshoot and remediate difficult pest issues
- Experience leading or mentoring technicians in the field
- Strong customer-facing communication skills and professional presence
- Working knowledge of pest control regulations, safety standards, and best practices
- Comfortable managing performance, accountability, and team development
WHY JOIN RJM PEST SERVICES
RJM Pest Services is a young, fast-growing company built by operators who care deeply about service quality, customer trust, and doing the job right.
This is not a maintenance role in a mature organization. It is an opportunity to help shape how the company grows and be part of the leadership team.
WHY THE RIGHT CANDIDATE WILL THRIVE HERE
- Growth Opportunity: Clear upside into senior operations leadership as the company expands
- Real Influence: Your ideas and leadership will directly shape service standards and culture
- Hands-On Leadership: Be respected as a technical leader in the field
- Career Acceleration: Move beyond being just a technician or supervisor
- Entrepreneurial Environment: Less bureaucracy, more ownership, and real impact
We are looking for someone who wants to grow with the company, take ownership, and help build a service operation that stands out in the market.
Pay: $75,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
Experience:
- Commercial Pest Management: 5 years (Required)
License/Certification:
- Commercial Pest License (Preferred)
Work Location: In person
