Position Summary
The Director of 340B Operations & Program Performance is responsible for the operational leadership, execution excellence, and revenue integrity of the organization’s 340B vertical as it relates to 340B operations and 340B qualification activity. This role oversees assigned strategic partners, operational teams, and cross-functional stakeholders to ensure optimal claim qualification rates, compliant program execution, and sustainable revenue performance.
This is a client-facing operational leadership role focused on improving 340B qualification performance across the portfolio by fixing operational gaps, validating eligibility, optimizing workflows, and strengthening execution across TPAs, wholesalers, manufacturers, and Covered Entities.
The core mandate of this role is to improve qualification outcomes, protect 340B revenue streams, and build scalable operational infrastructure that supports growth and compliance.
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Key Responsibilities
1. 340B Operational Leadership & Revenue Integrity (60%)
Operational Strategy & Execution
· Translate corporate objectives into clear operational roadmaps for 340B program execution.
· Establish and maintain SOPs, policies, KPIs, dashboards, and performance metrics to drive measurable operational improvement.
· Oversee operational P&L performance for the 340B vertical, ensuring revenue protection and margin optimization.
· Develop scalable infrastructure to support portfolio growth while maintaining compliance integrity.
· Qualification Optimization & Revenue Protection
· Lead initiatives to monitor, analyze, and improve 340B qualification rates across the entire portfolio.
· Identify root causes of missed qualifications and implement corrective action plans to increase capture rates.
· Ensure consistent, HRSA-ready implementation quality, speed, and documentation completeness for all new contracts.
· Standardize execution across the 340B Lite portfolio to drive operational consistency.
· Monitor and ensure timely approvals, orders, deliveries, and payment cycles for 340B Lite customers.
Vendor & Manufacturer Alignment
· Partner with wholesalers and drug manufacturers to restore lost or mispriced 340B eligibility and pricing.
· Proactively address pricing discrepancies, contract gaps, and qualification barriers.
· Strengthen strategic vendor relationships to support program continuity and financial performance.
Value Creation & Program Expansion
· Collaborate with field leadership and strategic partners to expand ADM opportunities and improve referral capture programs.
· Identify operational opportunities to enhance value creation initiatives across covered entities.
· Drive measurable improvement in overall 340B program economics through operational enhancements.
Cross-Functional Execution
· Partner across compliance, sales, implementation, IT, finance, and Shared Services to ensure aligned and efficient program execution.
· Proactively identify operational risks and implement mitigation strategies.
· Serve as a key operational escalation point for strategic partner concerns and complex program issues.
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2. Team Leadership & Performance Management (25%)
· Hire, develop, and lead high-performing operational teams aligned to company growth objectives.
· Establish clear performance expectations tied to KPIs, qualification rates, implementation timelines, and revenue metrics.
· Maintain full accountability for team output, execution quality, and goal achievement.
· Conduct regular performance reviews, coaching sessions, and structured development planning.
· Ensure appropriate staffing levels to support portfolio demands.
· Foster a culture of accountability, continuous improvement, communication, and operational excellence.
· Lead structured team meetings, performance huddles, and 1:1 coaching sessions to drive consistent results.
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3. Reporting, Analytics & Executive Communication (10%)
· Develop and maintain dashboards tracking qualification rates, implementation speed, compliance status, referral capture performance, and financial metrics.
· Provide structured daily, weekly, monthly, quarterly, and annual reporting to leadership.
· Identify trends, operational bottlenecks, and financial risk areas using data-driven analysis.
· Deliver executive-level presentations outlining program performance, improvement initiatives, and strategic opportunities.
· Recommend additional monitoring tools, reporting structures, and analytics enhancements to strengthen program oversight.
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4. Organizational & Industry Representation (5%)
· Represent the organization in strategic vendor meetings, conferences, and external engagements.
· Participate in internal strategic planning and leadership meetings.
· Support industry-facing workshops and educational initiatives related to 340B program optimization.
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Performance Expectations
· Measurable improvement in portfolio-wide 340B qualification rates.
· Reduction in pricing discrepancies and qualification leakage.
· HRSA-ready implementation completion for all new contracts.
· Strong operational P&L management and revenue protection.
· High-performing, accountable operations team delivering against KPIs.
· Clear, data-driven reporting and executive visibility.
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Core Competencies
· Advanced knowledge of 340B program regulations, operational mechanics, and market dynamics.
· Strong understanding of Specialty Pharmacy operations and contract pharmacy arrangements.
· Demonstrated ability to manage complex vendor relationships (TPAs, wholesalers, manufacturers).
· Operational process design and continuous improvement expertise.
· Strong financial acumen with P&L exposure.
· Executive-level communication and cross-functional leadership skills.
· Analytical, detail-oriented, and solution-driven mindset.
· Ability to lead through change in dynamic healthcare regulatory environments.
· Willingness to travel as required.
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Education & Experience Requirements
· Bachelor’s degree required (or equivalent experience).
· 3–5+ years of progressive experience within pharmaceutical, specialty pharmacy, or healthcare operations.
· Direct 340B operational experience within the Specialty Pharmacy space strongly preferred.
· Candidates with 5+ years of specialty pharmacy experience with demonstrated operational leadership may be considered.
· Proven experience leading teams and managing performance metrics required.
Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
