Your New Role
As an Experienced HVAC Dispatcher in the Austin area, you’ll own day-to-day dispatching for residential (and potentially light commercial) service calls. You’ll be the calm in the chaos—balancing priorities, traffic, tech skillsets, customer needs, and real-time changes throughout the day.
You’ll be responsible for:
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Owning the dispatch board and managing the schedule in real time
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Coordinating, routing, and dispatching technicians to maximize productivity and minimize drive time
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Triaging incoming calls and prioritizing jobs based on urgency, location, and technician strengths
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Proactively communicating with customers about arrival windows, updates, delays, and next steps
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Supporting technicians with job status updates, approvals, reschedules, parts coordination, and follow-ups
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Keeping clean, accurate job notes and records in our systems (Service Titan and other tools)
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Partnering with Service/Operations leadership to hit daily goals (efficiency, capacity, customer experience)
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to talk through your experience and goals.
Job requirements
Experience:
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3+ years of dispatch experience in HVAC ( preferred) or another skilled trade (plumbing/electrical/field service)
Skills & Attributes:
Strong understanding of service call flow: triage dispatch updates closeout
- follow-up
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Confident communicator who stays professional and steady under pressure
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High attention to detail; fast, accurate typing and documentation habits
