St. Catherine University invites applications for an Assistant House Lead of The O’Shaughnessy.
Since opening in 1970, The O’Shaughnessy has presented an array of both local and national performing arts companies. The O’Shaughnessy’s mission is to support St. Catherine University’s mission to educate women to lead and influence. It presents annually a world-class series of artistic offerings that center themes of social justice and women’s voices, produces University Events that invite the general public’s participation and broaden academic engagement, and hosts select community events.
The Assistant House Lead is responsible for managing front of house staff, ticket office operations and patron services, in partnership with the House Manager. The Assistant House Lead ensures the smooth running of all Front of House operations for events held at The O’Shaughnessy by exhibiting excellence in customer service.
Responsibilities Include:
- Hold usher meeting to provide information on the event and make work station assignments.
- Coordinate between stage manager and ushers the opening of the house and start and end of intermission.
- Coordinate and direct concessions, ushers, and ticketing staff for the duration of each shift, in alignment with the established policies and procedures of The O’Shaughnessy.
- Manage emergency situations with House Manager including evacuation, first aid, notifying and escorting paramedics, obtaining witness statements and completing any required paperwork.
- Set up any lobby merchandise tables and displays.
- Coordinate general lobby and house clean-up with usher staff.
- Meet with House Manager and Key Event contacts to clarify event needs and any special circumstances 90 minutes before performance start time.
- Proactively arrange for patron accessibility needs as indicated in the ticketing system and the Run of Show.
- Ensure a clean and safe working environment for all staff and patrons.
- Assist late comers or patrons with special seating needs.
- Prepare and ready bank deposits for concession and merchandise sales.
- Complete Front of House report for event.
- Balance all cash bags and cash boxes after each event for correct settlement and deposits.
- Report any broken seats, light bulbs, doors or other safety or maintenance issues to appropriate departments.
- Report any problems or situations requiring further attention to House Manager on duty.
- Assure timecards/sign in sheets are completed and signed by ushers.
St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls students in certificate, associate, baccalaureate, master’s and doctoral programs in traditional day and evening/weekend/online formats.
