The Retail Supervisor provides supervisory support for store operations. This position is responsible for ensuring the service and merchandising standard for specific, assigned areas of the store. This position assists the store management team by leading the work of store associates and implementing the store’s performance strategy. In the absence of the Store Manager and Assistant Store Manager, this position will serve as the manager on duty
DUTIES AND RESPONSIBILITIES
- Assists management with new hire training for their specific areas.
- Leads Pricing/Markdown Team when needed and ensures consistent execution of markdowns.
- Leads the processing of shipments according to company practices.
- May assist in educating/training associates in new product placement and proper merchandising techniques.
- Leads and assists in maintaining an efficient and organized stockroom.
- Ensures stores meet visual execution standards on all store operations.
- Ensure merchandise returns are ticketed and prepared properly for return to sales floor.
- Ensure all ticketing information is attached to Merchandise Out of Stock (MOS) and damaged items before being sent to warehouse for processing.
- Process MOS and damaged items ensuring Shoe Mis-mate process is set up and executed per company policy and procedures.
- Provides Store Management feedback on associate performance; provides on-going feedback for all store
associates in absence of store management.
- Provide point of sale support including the authorization of management overrides at registers.
- Ensures hourly associates are following the strategy to minimize risk and prevent shrink loss.
- Maintains awareness of the sales floor to create a safe and secure environment for associates and customers.
Immediately corrects or reports issues to store management.
- Resolve Alarm issues during hours of operation as needed necessary.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Supervising Experience: 2 years (Required)
- Customer Service: 2 years (Required)
Language:
Work Location: In person
