Membership Sales Specialist
Zoom Room Dog Training | Boise, Idaho
Turn Your Passion for People, Dogs, and Sales into a Career.
At Zoom Room, we believe dog training is about more than teaching commands, it's about strengthening the bond between dogs and their people. Through positive reinforcement and engaging classes, we help owners build confidence, improve communication, and create lifelong partnerships with their dogs.
We're looking for an energetic, relationship-driven sales professional to become the first point of contact and trusted guide for prospective members. If you love helping people, enjoy achieving goals, and thrive in a consultative sales environment, we'd love to meet you.
This is a high-impact role for someone who is naturally proactive, professional, and driven to succeed. The ideal candidate takes initiative, is a self starter, enjoys building relationships, and is motivated by helping people while achieving meaningful sales goals.
Position Summary
As our Membership Sales Specialist, you'll guide prospective members from their first inquiry through enrollment by conducting consultations, orientations, coordinating trainer evaluations, and recommending the training program that best fits each dog's unique needs.
Working closely with our trainers, you'll help every customer confidently begin their training journey while creating an exceptional experience from the very first interaction.
Success in this role depends on your ability to build trust, uncover customer needs, confidently recommend solutions, overcome objections, and consistently convert leads into long-term members, all while delivering exceptional customer service.
This is a performance-driven position with commission-based benefits for individuals who enjoy building relationships and being rewarded for their results.
What You'll Do
Membership Sales
- Respond promptly to phone calls, text messages, emails, and online inquiries through our CRM.
- Conduct engaging in-person and over-the-phone new member orientations.
- Build value in our programs and confidently guide prospective members through the enrollment process.
- Recommend memberships, Pro Passes, private training packages, workshops, and services based on each customer's goals.
- Coordinate trainer evaluations when individualized recommendations are needed.
- Partner with trainers to transition members from evaluation to enrollment.
- Follow up consistently with prospective members and inactive clients using our CRM/POS platform.
- Manage and run client check out with memberships, Pro-Passes, retail, etc, using our POS/CRM platform
- Maintain accurate client notes, sales activities, and follow-up communications.
- Build long-term relationships that encourage member retention and continued training.
- Meet and exceed individual sales goals while contributing to overall store performance.
Member Experience
- Welcome every guest with enthusiasm, professionalism, and genuine hospitality.
- Deliver an exceptional customer experience from the first interaction through ongoing membership.
- Answer questions about memberships, classes, retail products, and services.
- Resolve concerns with empathy, professionalism, and confidence.
- Represent the Zoom Room brand with warmth, integrity, and professionalism in every interaction.
Operations & Team Support
- Take ownership of daily responsibilities and proactively identify what needs to be done.
- Assist with scheduling, administrative tasks, and daily operational support.
- Help maintain a clean, organized, and welcoming facility.
- Support trainers and daily gym operations to create an exceptional member experience.
- Contribute ideas that improve efficiency, member satisfaction, and overall business performance.
Retail & Technology
- Recommend retail products that complement each dog's training journey.
- Process memberships, retail purchases, and registrations accurately.
- Utilize our CRM/POS platform to manage leads, client communications, scheduling, and sales activities.
- Comfortably use Apple technology, including Mac computers and iPads, throughout the workday. Proficiency with Apple products is required.
- Learn and confidently navigate Zoom Room's technology platforms and software systems.
What We're Looking For
Required Qualifications
- Proven sales experience is required. You must be comfortable building relationships, identifying customer needs, recommending solutions, overcoming objections, and confidently asking for the sale.
- Demonstrated success meeting or exceeding sales goals.
- Excellent communication and interpersonal skills.
- Comfortable communicating professionally in person, over the phone, by text, and through email.
- Comfortable conducting over-the-phone consultations and sales conversations.
- Strong organizational skills with exceptional attention to detail.
- A proactive self-starter who takes initiative, follows through, and thrives with accountability.
- Professional, dependable, and highly motivated.
- Comfortable learning new technology and software.
- Proficiency with Apple products (Mac and iPad) is required.
- Comfortable working with both people and dogs.
- Available to work evenings and weekends.
Preferred Qualifications
- Experience in membership sales, fitness, hospitality, retail, or another consultative sales environment.
- Experience using CRM and/or POS systems.
- Pet industry experience is a plus.
- Dog training experience is not required—we'll provide comprehensive training on our training philosophy, programs, products, and sales process.
Compensation & Benefits
Compensation
- $15.00–$25.00 per hour, based on experience.
- Performance-based commission.
- Individual sales bonuses and incentives.
- Team revenue bonus opportunities.
Benefits & Perks
- Paid vacation.
- Employee discounts on Zoom Room training programs and retail products.
- Complimentary training services and product perks.
- Paid onboarding and comprehensive training.
- Ongoing professional development and opportunities for growth.
Why You'll Love Working Here
At Zoom Room, you'll make a meaningful difference every day by helping dogs and their people succeed together. You'll join a supportive, collaborative team, celebrate wins together, and be rewarded for building lasting relationships while contributing to the growth of a locally owned small business.
We're looking for someone who is excited to take ownership of their success, contribute to a high-performing team, and build a rewarding career in a fun, fast-paced environment where no two days are the same.
If you're an experienced sales professional looking for a career where your work has purpose, your success is recognized, and every day is a little more fun because dogs are involved, we'd love to meet you.
Pay: $15.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
