Insight Global is seeking experienced Call Center Representatives supporting our client's healthcare customer service and scheduling team. This role is ideal for candidates with previous call center experience who thrive in a fast-paced environment and enjoy helping patients access care.
You'll be responsible for scheduling appointments for orthopedic and podiatry patients while providing exceptional customer service and navigating multiple systems efficiently.
Key Responsibilities:
- Schedule podiatry and orthopedic appointments for patients
- Verify and update patient demographics and insurance information
- Document and manage telephone encounters within Epic
- Handle a high volume of inbound patient calls in a professional and efficient manner
- Accurately multitask between phone conversations, scheduling systems, and documentation
- Deliver excellent customer service while maintaining productivity and quality standards
Requirements:
- High School Diploma or GED
- Minimum of 1 year of healthcare call center experience
- Experience scheduling patients in a healthcare setting
- Patient scheduling
- Insurance verification/entry
- Telephone encounter documentation
- Ability to type at least 35 WPM
- Strong multitasking skills, including speaking with patients while documenting information
- Comfortable working across multiple applications and dual-monitor setups
- Excellent communication and customer service skills
Job Type: Contract
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Healthcare Call Center: 2 years (Required)
Ability to Commute:
- Warrenville, IL 60555 (Required)
Work Location: In person
