The Card Services Team Leader is responsible for providing professional card services to members and ensuring that all card service daily tasks and all issues are addressed in a timely and accurate manner. The Card Services Team Lead reports to the Card Services Manager. This position is a lead for the Card Specialists and will also collaborate with other departmental managers as needed.
Key Responsibilities:
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Performs and ensures all daily tasks are accounted for and completed each day
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Provides daily guidance on credit and debit card issues
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Responds to email and phone calls from members and internal personnel
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Works with vendors on processing and system issues
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Responsible for documenting procedures to ensure accurate and up to date
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Ensures VISA credit card applications have been processed in a timely manner
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Works with management on monthly and quarterly reports
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Maintains the inventory of cards and all equipment for Instant Issue are fully functioning
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Works with management and vendor on fraud mitigation and trends
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Monitors credit and debit card transactions for fraudulent behaviors
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Works with management on product strategies and project implementation
Essential Qualifications and Competencies:
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Bachelor’s degree or equivalent experience required
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3-5 years’ experience in Card Services specifically on VISA credit
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Some supervisory experience preferred
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Experience with Fiserv strongly preferred
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Excellent oral, written, and interpersonal communication skills
- Excellent organizational and time management skills, with an ability to multi-task
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Solid understanding of technology, card systems, and software
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Product development and card fraud experience a plus
