Assists and educates patients with the selection of frames, lenses, and lens enhancements based on the patient’s prescription and specific needs.
Processes eyeglasses, which includes pricing, measuring, collecting money, coding and documenting patient charts.
Repairs and adjusts eyeglasses while ensuring patient satisfaction.
Dispense eyewear and adjust as needed ensuring patient satisfaction.
Maintains clean, organized and stocked eyeglass displays.
Manages inventory of eyeglass frames, accessories, tools and office supplies for the department.
Attends continuing education courses to keep informed of new technology and advances in the optical industry.
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SECONDARY FUNCTIONS
As needed, provide office support by answering incoming calls, scheduling appointments and checking patients in for appointments. This job description is meant to be a guideline for coordinating daily activities; other duties will be performed as assigned.
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PERFORMANCE REQUIREMENTS: KNOWLEDGE, SKILLS AND ABILITY
Skills required of this position include:
Ability to sell and service eyeglasses and contact lenses with a commitment to provide excellent customer service.
Problem solving issues may involve patient comfort and satisfaction or dealing with irate or frustrated customers. Problems are resolved by making every effort to provide patient satisfaction while maintaining composure and offering appropriate assistance.
Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served.
Extremely efficient, organized and resourceful.
Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities.
Strong decision making skills.
Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
Proficient in the use of basic word processing, data entry and EMR Software.
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday - Thursday 7:30 am - 4:30 pm
- Friday 7:30 am - 12 noon
- Off every other Friday
Work Location:
Job Type: Full-time
Pay: $13.00 - $15.50 per hour
Benefits:
- 401(k)
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
