- Deliver exceptional internal customer service by supporting agents with daily administrative needs and acting as a primary point of contact for general inquiries.
- Assist with onboarding new agents, including coordination of required materials, systems access, and office orientation.
- Support front desk operations by receiving, screening, and directing incoming calls, mail, and deliveries in a professional manner.
- Communicate office updates, events, procedural changes, and reminders clearly and consistently to agents.
- Assist sales associates with the preparation and maintenance of listing presentations and marketing materials.
- Submit and track billing and expense documentation to the Accounting department.
- Provide administrative support related to MLS and contract processes, including entering, maintaining, and updating listings and documents in MLS and other real estate databases.
- Review real estate contracts and transaction files for completeness, accuracy, and compliance with company requirements; identify missing documentation and assist agents with transaction processing and deadline tracking.
- Maintain office supply inventory and ensure the office environment remains professional, organized, and well-stocked.
- Coordinate meeting logistics, including scheduling breakfast and lunch sponsors; maintain an organized sponsor calendar with accurate contact information.
Perform additional duties as assigned to support the efficient operation of the office and department.
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- Minimum of one (1) year of customer service experience in a professional office environment required; Texas Real Estate License strongly preferred, or proven relative experience.
- Working knowledge of Texas real estate contracts, transaction management, and contract review procedures strongly preferred.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; working knowledge of Adobe Acrobat required.
- Ability to quickly learn new software systems and maintain accurate, well-organized digital files.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and changing business needs.
- Excellent written and verbal communication skills, with the ability to adjust messaging for diverse audiences.
Demonstrated problem-solving skills and the ability to work independently and as part of a team in a fast-paced environment.
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This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required of the position.
