About Max Solutions
Founded by industry veterans Marc Shore and Dennis Kaltman, Max Solutions seeks to impact our customers, employees, communities and the environment through specialty packaging solutions that support the healthcare and consumer segments. We deliver this unmatched impact by investing in next-generation technology, building and supporting an exceptional team of people and never placing limits on creativity.
We are looking for a Senior IT Administrator for our Bristol, PA location.
Responsibilities:
- Serve as the first point of contact for employees seeking technical assistance over the phone, via email, or through remote support connection tools
- Perform on-site and remote troubleshooting to identify root problems
- Determine and implement best solutions based on the issue
- Walk users through problem-solving processes when direct access is not available
- Provide accurate information on IT products or services
- Record responses to support events for accurate tracking of incident progression
- Install and maintain network hardware, software, and telecommunications services
- Maintain the integrity of the network/systems security and optimization of the network (LAN and WAN)
- Implement policies and procedures related to network hardware and software acquisition, use, support, security, and backup
- Respond to the needs and questions of network users; troubleshoot, diagnose, and fix hardware and/or software problems
- Establish and maintain network users, user environment, directories, and security
- Communicate and maintain standards for use, operations, and security of network, personal computers, and data; train users on software and equipment usage
- Identify and suggest possible improvements on procedures
Requirements and skills
- 5+ years as an IT Administrator or Technician
- BSc/BA in IT, Computer Science or relevant field, or equivalent work experience
- Tech savvy with working knowledge of office automation products, databases and remote support software (Teamviewer, etc.)
- Experience managing Microsoft Windows Server environments
- Working knowledge of DHCP, DNS, and IP protocols
- Working knowledge of Microsoft Office products, including Outlook, Word, Excel, Access, Powerpoint (both perpetual and O365 licenced versions)
- Ability to diagnose and resolve basic technical issues
- Experiencing working with and deploying network hardware and cabling (routers, switches, access points, Cat5e/6, Fiber optic, SFP modules)
- Working knowledge of Windows Active Directory and Group Policy deployment
- Proficiency in English
- Excellent communication and organizational skills
- Ability to multi-task and prioritize in a fast-paced environment
- Ability to work individually as well as in a team environment
- Must have access to a vehicle on a daily basis
Max Solutions, Inc. is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status, or any other basis that is protected by federal, state or local law
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
