I. MISSION
The Client Operations Specialist at The Lifewealth Group is a key part of our team serving as the true connection between our clients, support team, and advisors. This great communicator, influencer and enthusiastic person supports the vision, positive culture and team spirit.
The role of this position is to engage and support the success of the Operations team by supporting this department in all aspects, including account opening /funding, client service and portfolio administration.
The Client Operations Specialist requires good time management skills and must be flexible in a fast paced and changing environment. This position also requires attention to detail, ability to work quickly and efficiently with given technology and the ability to multi-task.
II. ESSENTIAL RESPONSIBILITIES
Client Engagement
· Provides administrative support to the Operations Department with new business applications (incl. but not limited to investment applications, brokerage applications, annuity /insurance applications) and transfer of assets for account funding/policy issue.
· Responds to Client Service Requests (Incl. Address changes, beneficiary changes, account access, death claims, account information requests, tax document requests)
· Assist Operations department with RMD’s
· Supports Operations department with implementation of investment allocations, money movement,
· Send paperwork to clients using the electronic signature system while adhering to the Custodian’s compliance rules pertaining to electronic signatures.
· Quality Check and submit signed paperwork to Custodian for processing.
III. POSITION SPECIFICATIONS
Experience and Education:
· A bachelor’s degree and/or related work experience is preferred
· Ideally 0-4 years of experience in a client service role in financial services
· Series 65 / FPQP certification a plus or FL215 license
· Experience with investments and financial planning a plus
Skills and Knowledge:
· Excellent communication skills (verbal, written and listening)
· Excellent Attention to Detail
· Proficiency in FIRM CRM preferred
· Knowledge of Broker Dealer and Investment Advisory Regulations a plus
· Demonstrates personal integrity, honesty and can deal with confidential information daily
· Ability to handle stress in an ever-changing investment market
· Strong time management and organizational skills a plus
· Ability to prioritize multiple tasks and anticipate potential problems
Interested applicants to submit a resume WITH A COVER LETTER.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- On a scale of 1-10, how confident do you feel with Insurance annuities, opening new accounts, and brokerage applications/investment applications?
Experience:
- Financial services: 3 years (Required)
Work Location: In person
