Banquet Captain
Job Code: 542030
Reports to: Banquets Manager/Director
Overview:
The Banquet Captain oversees and supports the set-up, service, and clean-up for all designated banquet functions, ensuring smooth operations and high service standards.
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Education & Experience Requirements:
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Minimum of 1 year of experience in the hotel industry or a related field.
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High School diploma or equivalent required.
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College coursework in a related field is advantageous.
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Supervisory experience preferred.
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Alcohol Awareness Certification required (must comply with state regulations).
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Strong communication skills to convey ideas clearly.
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Ability to evaluate and make quick, accurate decisions.
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Able to handle high-pressure situations effectively.
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Demonstrates initiative, anticipating needs before they arise.
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Maintains composure and professionalism under pressure.
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Skilled at resolving workplace problems and proactively preventing issues.
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Ability to analyze complex information and adjust it to meet specific needs.
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Strong listening skills to address concerns and resolve issues from both coworkers and guests.
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Capable of working with financial data and basic arithmetic.
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Job Responsibilities & Duties:
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Maintain a friendly, service-oriented approach in all interactions with guests and staff.
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Ensure regular attendance in compliance with Dreamscape Hospitality standards, with flexibility based on hotel needs.
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Adhere to personal appearance and grooming standards, including proper uniform and name tag.
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Follow all Dreamscape Hospitality guidelines to ensure safe and efficient hotel operations.
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Comply with certification requirements, including Alcohol Awareness, Food Handler, and Safety certifications.
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Maintain a positive and welcoming demeanor at all times.
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Inspect meeting and banquet function setups, ensuring compliance with the Banquet Event Order.
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Supervise and assist in the set-up of catered events, ensuring that all preparations align with the hotel's service standards.
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Act as the primary point of contact between the Sales/Catering Manager and the event’s contact person.
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Address guest complaints, issues, and accidents, and escalate to the Banquet Manager, Supervisor, or Food & Beverage Manager.
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Support the Banquet Manager/Supervisor/F&B Manager in creating work schedules and completing wage progress reports.
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Assist with the service and breakdown of functions, ensuring efficient and organized operations.
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Handle liquor requisitions for banquet bars and manage beverage service to ensure proper control.
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Supervise and assist with post-event breakdown, ensuring proper storage of equipment and supplies.
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Maintain cleanliness and organization in all function spaces and storage areas.
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Ensure compliance with state liquor laws and hotel policies.
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Familiarize yourself with banquet menus, pricing, and hotel services.
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Be knowledgeable about safety procedures, including fire exits and fire extinguisher locations.
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Supervise Banquet staff as directed by management.
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Enforce Standard Operating Procedures (SOPs) for the Banquet department.
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Conduct pre-function meetings and confirm staffing levels and menu details for events.
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Ensure availability of required equipment for each event.
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Assign tasks to servers and supervise their stations.
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Monitor service during the event and assist where necessary.
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Oversee event clean-up and verify staff paperwork post-event.
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Support the Banquet Manager/Supervisor/F&B Manager with the recruitment and training of Banquet staff.
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Assist with audio/visual needs when required.
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Identify hazards and report them to management.
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Perform other duties as assigned by the Food and Beverage Manager.
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Attend meetings as required by management.
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Cross-train to assist in supervisory roles when necessary.
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Submit supply orders (e.g., candles, note pads, pens, uniforms) to the Food & Beverage Manager for approval and manage inventory.
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Handle Lost and Found items per hotel procedures.
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Working Conditions:
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Employees will encounter a dynamic work environment that requires flexibility and adaptability. Reasonable accommodation will be provided to individuals with disabilities, enabling them to perform the essential duties of the role.
