BDC
Do you want to use your social media skills at work? North End Subaru and Mazda is hiring a BDC Representative. There has never been a better time to advance your career in the automotive industry. This individual will play one of the most important roles in the dealership in growing business and driving sales.
We are growing and looking to add a talented individual to our Business Development Center. The BDC (Business Development Center) Representative focuses on increasing the sales traffic of the dealer by handling inbound sales calls and making outbound calls which produce solid and specific appointments for the sales department. The BDC Rep acts as the essential communications link between the customer and the dealership. Must be friendly, patient, enthusiastic and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. If you have experience in customer service, telemarketing, call center, hospitality, or sales then we want you to apply!
The primary goal of our BDC and anyone on our internet team is to match the customer with the right car. Transparency and trust are at the heart of what we do and the principles we strive to live by. We believe in making the sales process as seamless and easy as possible for every customer. Rather than using a one-size-fits all approach, we try and tailor our process to the customer, as every single one has different needs, wants, and expectations.
Customers’ buying habits have changed, and business is booming. We need you to help us handle our increase in customer traffic.
North End provides a wide variety of benefits for its employees.
- 5-day work week
- 401k
- Health, dental, vision Insurance
- Life insurance
- Disability and Accident Insurance
- Paid Vacations
- Employee discounts
- Paid training
- Opportunities for advancement.
Responsibilities and Requirements:
- This position will be responsible for handling leads, inbound phone calls and customer retention.
- Follow up on customer leads and build relationships with clients to close sales
- Make phone calls
- Set appointments
- Automotive experience is a plus, but training will be provided to the right candidate
- Customer service skills
- Telephone etiquette
- Computer proficiency
- Listen and be attentive to customer needs
- Strong written and verbal communication skills
- Strong attention to details and works well in a process-driven environment
- Representing the dealership professionally and enthusiastically
- Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
- Utilize CRM system daily
- Outgoing Personality
- Team-oriented
- Must be able to work some to all Saturday’s
- Provides administrative assistance as needed. Performs other duties as assigned.
- Helps to ensure that the BDC/phones are not left unattended
- Asks every customer for the appointment during any call
- Adds detailed notes to customers CRM accounts for each correspondence including, but not limited to, stock numbers, price, or lease quotes along with all e-mails back and forth.
- Ensures that all appointments are given to management so that the car of choice may be staged for the customer
- Attends all Company meetings as required by the position
- Supports other agents in the department when necessary
- Proficient in Microsoft Word and Excel
- Properly inform and advise customers on what to expect with their appointments
- Bi-lingual is always a plus!
- Research and stay current in consumer and industry trends
- Stay up to date on BDC/Sales Best Practices and Product Knowledge
- Ability to multi-task
- Daily and Monthly performance reporting
Why North End
North End sets itself apart from other places to work with our family atmosphere, and approach to work. We strive to make the customer experience number one, and that starts with the Team at North End. Every individual at North End plays an integral role and has a voice that we hope promotes the future of our business. Working at North End for most employees has been a career long decision with more than half our staff employed for more than 5 years, and 25% more than 10 years and some at more than 35 years! We pride ourselves in a work/life balance that not only promotes better employees but gives them the time needed to spend outside of work. Our team approach has been the reason we have been successful for the past 17 years under the Colonial Automotive umbrella, and more than 45 years in the town of Lunenburg.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Ability to Commute:
- Lunenburg, MA 01462 (Required)
Ability to Relocate:
- Lunenburg, MA 01462: Relocate before starting work (Required)
Work Location: In person
