Neroli Salon & Spa is looking for an enthusiastic, people-first leader to become our next Salon General Manager, overseeing our Downtown and Eastside teams. If you love mentoring stylists, obsess over guest experience, and know how to run a profitable, well-organized salon floor, we want to meet you.
In this role, you'll mentor, coach, and inspire our team to consistently deliver a 5-star guest experience aligned with our mission and values while driving the profitability, operational efficiency, and growth of both locations. You'll be the culture-carrier for a positive, empowering workplace where team members want to build their careers.
Location: Downtown & Eastside
Job Type: Full-Time
Schedule: 40 hours requires evening and weekend availability
Reports To: Chief Operating Officer
WHAT YOU'LL DO
Leadership & Team Development
- Inspire and retain top talent through motivation, recognition, and ongoing coaching
- Conduct quarterly touchpoints with both technical and non-technical team members
- Monitor performance and assist with annual reviews
- Coordinate monthly meetings for the retail team
- Develop and implement a leadership succession plan to grow future leaders
- Empower the team with the tools and resources they need to excel
Business Operations & Profitability
- Oversee operations that impact profitability, identifying and acting on opportunities for improvement
- Monitor and communicate revenue targets to the retail team and service providers
- Manage retail and service operations to ensure high productivity and service standards
- Oversee technical scheduling to maintain appropriate staffing levels
- Oversee daily cash control, marketing, and inventory management
Guest Experience & Retention
- Build and maintain strong guest relationships to drive high retention rates
- Ensure guest amenities consistently meet or exceed expectations
- Facilitate group events and special guest experiences
Programs & Growth
- Implement and oversee the Aveda Rewards and Neroli Loyalty programs
- Lead execution of Aveda product launches and seasonal plans
- Participate in planning and execution of broader organizational goals
WHAT YOU WILL BRING
- Ability to develop, communicate, and implement a clear vision for the location
- Strong understanding of salon/spa products, services, and industry trends
- Excellent organizational skills with the ability to manage multiple priorities
- A high degree of fairness, strong interpersonal skills, and the ability to inspire and motivate others
Education, Experience & Credentials
- Minimum 3 years of practical salon/spa experience
- Previous retail management experience
- Familiarity with Aveda product lines and loyalty programs
- Certification in salon/spa management (preferred)
WHAT WE OFFER
- Bonus potential
- Benefits: health insurance, PTO, 401K
- Product/service discounts
- Professional development / education opportunities
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Evening shift
- Morning shift
Work Location: In person
