Patient Services Representative
About the Role:
The Patient Services Representative serves as the first point of contact for patients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. We are seeking a personable, detail-oriented, customer service driven administrative professional to join our well-established team as a front desk representative. Our ideal candidate will have a passion for delivering a consistent and exceptional experience to patients, be an excellent multi-tasker, and have a willingness to learn and grow with the option to work towards a patient services certification (paid by Nashua Eye Associates). Apply now to start this amazing career opportunity!
Responsibilities:
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Provide patients with a personalized check in/out process experience that creates a timely, seamless, and positive experience both manually and at our kiosk
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Be a multitasker by greeting patients and walk ins, scheduling appointments and performing a variety of administrative and clerical tasks as assigned by their manager
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Provide proactive patient communication by acknowledging delays sincerely, while maintaining a welcoming demeanor, and address patient frustrations
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Follow HIPAA guidelines for confidentiality of the patient and practice at all times
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Collaborate with doctor(s) and team members to provide a seamless patient experience
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Gather demographic and insurance information, and collect payment at time of service
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Assist patients during check out by scheduling upcoming appointments, testing, or in the purchase of items (vitamins, eye drops, masks)
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Accurately describe policies and procedures to new and established patients
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Occasionally answer phones, take and send messages
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All work is to be performed according to quality and safety standards set for the practice
Preferred Qualifications:
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Experience in Ophthalmology or medical office a plus
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Experience using Allscripts, EyeMD, Promptly or other EMR/Practice Management systems a plus
Minimum Qualifications:
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High school diploma or equivalent
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Proven experience as a receptionist or other customer service role
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Proficiency in computer skills and general office equipment
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Strong communication and interpersonal skills
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Ability to manage multiple tasks efficiently and maintain a professional demeanor
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Bilingual a plus
Required Skills and Abilities:
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Ability to balance multiple tasks at the same time effectively and efficiently
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Organized, with a strong attention to detail and can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
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Professional attitude and ability to solve problems and respond to patient service requests
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Excellent customer service and phone presence with proficient speaking and listening skills, the ability to show good judgment, quick decision making, and efficient management of the telephone system
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Strong people skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstration of regular attendance and punctuality are essential
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer
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Must be able to lift up to 25 pounds at a time
Candidate must be able to work alternating Thursday nights until 6:30 pm and alternating Saturdays 8 am – 1 pm.
Benefits:
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Medical
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Dental
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Short and Long Term Disability Insurance
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Life Insurance
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NH Paid Family/Medical Leave
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Hospital Indemnity, Accident and Critical Care coverage
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401K
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PTO
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Six paid holidays: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year's Day.
Positions starting at $18.00 per hour
We are an equal opportunity employer. Full-time positions available.
