Job Description
The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.
Key Responsibilities:
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Diagnose and resolve PC, Mac, and Telecom related issues.
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Assist with network and engineering teams when required.
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Function as an escalation point for lower level technicians.
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Mentor and lead other team members.
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Analyze and prioritize incoming issues.
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Provide instruction for procedural and technical issues.
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Work with other departments to come up with solutions to situations.
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Schedule, setup, and organize the IT portion of special events.
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Schedule and organize the IT portion of department moves.
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Maintain and evaluate IT inventory.
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Support and assist Executive staff to issues.
Qualifications
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Strong analytical and problem solving skills.
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Initiative to see issues through to resolution.
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Strong and professional customer service skills.
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Experience with installing and troubleshooting client PC devices.
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Experience with installing and troubleshooting Hotel and Casino applications.
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Experience with all variety of mobile devices.
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Strong written and verbal communication skills.
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A valid Nevada Gaming License is required and must be obtained before entering this position.
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Must be 21 years of age or older to apply.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
