The Crisis Supervisor is responsible for supervising and supporting staff who provide 24-hour crisis intervention services, including telephone and mobile crisis response, crisis counseling, assessment, stabilization, and referral services. This position oversees the delivery of emergency mental health services and protective placement services in compliance with Wisconsin Administrative Code DHS 34 and Wisconsin Statutes Chapters 51, 54, and 55. The Crisis Supervisor also provides oversight of services for voluntary consumers receiving behavioral health services through DHS 34 and other County programs. In addition, this position promotes high-quality, person-centered care by participating in quality assurance and continuous improvement initiatives, ensuring compliance with applicable regulations, policies, and best practices.
*This is a 2nd shift Monday through Friday position*
Public Service Loan Forgiveness (PSLF): As a governmental employer, Racine County is a qualifying employer under the federal Public Service Loan Forgiveness (PSLF) Program. Employees who meet the program's eligibility requirements may qualify for student loan forgiveness after meeting all federal program criteria. Learn more about the Public Service Loan Forgiveness Program: https://studentaid.gov/pslf- Knowledge of DHS 34, Chapters 51, 54, 55 and Mental Health
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Considerable knowledge of diagnostic criteria for mental health disorders and psychotropic medications
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Knowledge of confidentiality statutes and requirements, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996
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Ability to think critically and problem-solve while discussing specific consumer situations to assist staff in crisis planning
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Knowledge of community resources, mental illness, emotional disorders, SUD, and risk assessment related to dangers to self or others, suicide, or homicide
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Ability to plan, assign, supervise, and evaluate the work of others
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Ability to utilize word processing, database and spreadsheet programs
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Ability to interpret and apply agency rules, directives and policies
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Ability to establish and maintain effective working relationships with staff, clients, community and social agencies, businesses, and the public
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Ability to work independently and multitask.
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Effective oral and written communication.
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Maintain effective working relationships with a diverse client population.
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Ability to lift 20 pounds and walk up and down stairs required.
This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions etc. present in the classification. It is intended to indicate the kind of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind and level of difficulty.
