The Computer Repair Technician (Operations Associate) provides intake, diagnosis, and technical repair work on customer devices based on the team assignment.
What We Will Give You For Your Hard Work
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$18/hr
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401(k) with generous company match and immediate vesting
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Excellent Paid Time off policy
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80 Hours of Sick Time per year
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96 Paid Volunteer hours per year
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10 Paid Holidays per year
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Award winning work environment
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Development Reimbursement of $1000 per year
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Medical, Dental, Vision, and Voluntary Benefits
Essential Functions
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Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
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Complete computer repair process, cleaning, removing, and replacing parts using provided tools
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Complete a thorough quality assurance review of all completed repairs, ensuring technology is working to customer and Vivacity expectations
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Prepare serviced products for shipment, creating boxes and packing to ensure safe and timely delivery
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Maintain organization of designated work stations
Cross-trained in Production to assist as business dictates
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Present relevant work updates and data to Team Lead
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Perform other duties as assigned by the Team Lead
Knowledge, Skills & Abilities
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Excellent verbal and written communication skills
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Expert technical skills with the ability to assist and train others
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Excellent supervisory and interpersonal skills
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Excellent time management skills with a proven ability to meet deadlines
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Ability to function well in a high-paced and at times stressful environment
Values
- Carry passion.
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Desire excellence.
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Keep dreaming.
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Build community.
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Be Vivacious.
Education & Experience
Physical Requirements
Prolonged periods of sitting or standing as needed to complete repairs
Ability to work within a high level of noise and some dust
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Ability to lift up to 50 pounds in accordance with product inventory
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Ability to utilize required toolkit as necessary for repairs
