Bartender
1. Our Brand Mission & Culture –
Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.
Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:
- Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
- Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
- Integrity – we act with consistent character, in every interaction, whether seen or unseen.
- Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
- Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
- Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.
Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.
Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.
2. Position Overview
As a Bartender at The Hermitage Hotel, you will deliver an elevated cocktail experience rooted in precision, creativity, and refined hospitality. Within our storied Beaux-Arts landmark—where Southern elegance meets contemporary sophistication—you transform each beverage into a curated expression of craftsmanship and connection. This role is both technical and theatrical, requiring grace under pressure, deep product knowledge, and an unwavering commitment to excellence.
3. Key Responsibilities
- Elevated Beverage Preparation & Execution
Craft cocktails and classics with expert technique, creativity, and visual precision—presenting each drink with intention and flair.
- Personalized Guest Engagement
Welcome each guest with presence and discretion, guiding selections based on individual tastes, seasonal offerings, and thoughtful pairings.
- Menu Mastery & Storytelling
Maintain fluency in all beverage offerings—spirits, cocktails, wines, zero-proof—and articulate the nuances of flavor, sourcing, and preparation with poise.
- Station Excellence & Mise en Place
Ensure the bar is meticulously maintained before, during, and after service—executing flawless mise en place, pristine garnishes, and polished presentation.
- Regulatory Stewardship & Guest Safety
Adhere strictly to all local and federal beverage service laws, including ID verification and responsible alcohol consumption policies, while safeguarding the guest experience.
- Integrated Service Support
Collaborate seamlessly with service team members, culinary staff, and leadership to maintain an uninterrupted, polished guest journey.
- Inventory & Resource Management
Assist with bar setup, restocking, and ongoing inventory management—ensuring freshness, proper storage, and efficient rotation of all products.
- Service Consistency & Brand Alignment
Exemplify the hotel’s brand voice and service philosophy with every gesture—subtle, gracious, and attentive to the unspoken.
4. Competency & Requirements
Required
- Minimum 2 years of bartending experience in luxury hotel bars or fine dining environments
- Expertise in classic cocktail construction, mixology techniques, and bar operations
- Current certifications in responsible alcohol service and food handling
- Proficiency in digital POS systems and ordering platforms
- Fluent in English; multilingual abilities (Spanish, French, Mandarin, Arabic) highly valued
- Must be 21 years of age or older with full schedule flexibility including nights, weekends, and holidays
Soft Skills & Behavioral Competencies
- Refined Composure: Maintain calm, grace, and attention to detail in high-volume or high-profile settings
- Craftsmanship & Precision: Deliver consistent, elegant pours and presentations with exacting standards
- Guest-Centered Intuition: Anticipate needs before they’re voiced, adjusting service with fluidity and discretion
- Collaborative Agility: Engage in silent coordination with team members for uninterrupted guest flow
- Subtle Upselling: Introduce premium offerings and pairings without imposition—enhancing experience, not overshadowing it
- Aesthetic Awareness: Keep every detail in harmony—glassware alignment, lighting, garnish integrity
- Memory & Personalization: Remember returning guests and craft bespoke experiences based on previous preferences
Preferred Extras
- Background in Michelin-rated or Forbes-recognized establishments
- Advanced mixology or spirits certifications (BarSmarts, USBG, WSET Spirits, etc.)
- Proficiency with sustainable or locally sourced beverage programs
- Expertise in low-ABV, non-alcoholic, or wellness-focused cocktail development
- Active membership in beverage associations (e.g., USBG, Tales of the Cocktail, etc.)
5. Why This Role Shines at The Hermitage Hotel
To bartend at The Hermitage is to become part of a living legacy—where hospitality is both an art and a tradition. Our venues are more than just spaces; they are immersive settings where every guest interaction becomes part of a storied narrative. In this role, your ability to serve with elegance, anticipate with precision, and craft with passion reflects the enduring values of Excellence, Integrity, Tradition, Teamwork, Accountability, and Community that define The Hermitage.
6. Benefits
At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:
- Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
- Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
- Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
- Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
- Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
- Professional Development: Ongoing education support, including industry training.
- Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.
7. Schedule:
· Flexible Schedule
· Must be available for Weekends/ Holidays
· Morning/Day/Night Shifts
· Shift Length 4-8 (+) Hours
· Part Time range up to 28 Hours per week
· Full Time range up to 40(+) Hours per week
· Location: In Person
8. Compensation
· Compensation Hourly rate + tips
· Paid Biweekly
NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.
EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Bartending: 2 years (Required)
Language:
Work Location: In person
