About Perfect Paver Co.
Perfect Paver Co. specializes in paver repair, cleaning, sealing, and restoration. We help homeowners restore outdoor spaces they can be proud of by providing honest guidance, high-quality workmanship, and a great customer experience from start to finish.
We are growing and looking for a highly reliable, organized, and proactive Field Service Scheduler & Dispatch Coordinator to help support our field teams and customers.
This is a new and developing role with room to grow. The position will begin by supporting a small number of technicians and crews, but over time may expand into broader scheduling, dispatch coordination, route planning, production communication, service recovery coordination, process improvement, and leadership responsibilities as the company grows.
About the Role
The Field Service Scheduler & Dispatch Coordinator is responsible for helping build and manage the daily and weekly schedule for Perfect Paver Co.’s field teams.
This person will analyze upcoming jobs, review job details, coordinate with technicians, communicate with customers, help optimize routes, and make sure jobs are ready before they are placed on the production schedule.
This is not just an appointment-setting role. We are looking for someone who can take ownership, think ahead, communicate clearly, and help build a scheduling system that can scale as the company grows.
The right person will be extremely reliable, responsive during working hours, calm under pressure, and comfortable working independently from home.
Responsibilities
- Schedule approved jobs for field technicians and crews.
- Analyze jobs before scheduling, including location, job scope, estimated time, customer availability, technician availability, and special instructions.
- Help build efficient daily and weekly routes to reduce drive time and improve field productivity.
- Assign jobs to the appropriate technician or crew based on location, availability, skill set, and job complexity.
- Communicate with customers to schedule jobs, confirm appointments, provide updates, and manage schedule changes.
- Communicate daily schedules, job details, route changes, and timing updates to technicians and internal team members.
- Monitor job progress throughout the day and help adjust the schedule when jobs run long, finish early, cancel, or need to be moved.
- Review upcoming jobs to confirm they are ready for production and have the required customer information, scope details, photos, notes, access instructions, and technician instructions.
- Help coordinate service recovery and callbacks by documenting customer concerns, communicating with the appropriate team members, scheduling follow-up visits, and ensuring customers receive timely updates.
- Keep scheduling software, CRM, calendars, spreadsheets, and internal systems accurate and up to date.
- Help identify scheduling conflicts, missing information, route inefficiencies, and opportunities to improve the scheduling process.
- Work closely with sales, operations, and production teams to move jobs smoothly from approval to completion.
- Help create and improve scheduling processes, checklists, templates, and communication standards as the role develops.
What Success Looks Like
- Technicians know where they are going, what they are doing, and what information they need before arriving.
- Customers receive clear, timely, and professional communication.
- Jobs are scheduled accurately and are ready before they are placed on the production calendar.
- Routes are planned thoughtfully and efficiently.
- Schedule changes are communicated quickly.
- Callbacks and service recovery items are documented, scheduled, and followed up on.
- Leadership does not have to constantly chase updates.
- The scheduling process becomes more organized and scalable over time.
Qualifications
- Experience in scheduling, dispatching, customer service, logistics, field service coordination, home services, construction, landscaping, HVAC, restoration, or office administration preferred.
- Strong organizational skills and attention to detail.
- Excellent phone, text, and email communication skills.
- Ability to work independently from home and stay highly responsive during working hours.
- Comfortable managing multiple moving parts at once.
- Strong follow-through and reliability.
- Ability to stay calm and professional when schedules change.
- Comfortable using scheduling software, CRM systems, spreadsheets, maps, calendars, and mobile communication tools.
- Ability to think ahead, solve problems, and make sound judgment calls.
- Customer-focused mindset with a team-first attitude.
- Willingness to help build and improve processes as the company grows.
Compensation
This is a full-time remote position with hourly pay based on experience.
Hourly pay: $21–$25/hour
This role is eligible for a seasonal monthly performance bonus of up to $300/month during peak production seasons.
Bonus eligible months include:
- Midwest markets: April through September
- Florida market: September through December
The monthly seasonal bonus is based on:
- Reliability & Responsiveness: up to $100/month
- Schedule Accuracy & Job Readiness: up to $150/month
- Customer Communication, Satisfaction & Service Recovery: up to $50/month
Bonus eligibility begins after the initial training period, unless otherwise approved by management.
The purpose of this bonus is to reward dependable performance during high-volume scheduling periods, accurate job readiness, strong communication with customers and technicians, and effective coordination of service recovery and callbacks.
The employee will not be penalized for issues outside of their control, including weather delays, customer cancellations, lack of approved jobs, technician availability issues, or market-specific seasonality. Preventable issues such as missed communication, scheduling incomplete jobs, poor responsiveness, repeated errors, failure to track callbacks, or avoidable job-readiness problems may reduce or eliminate the monthly bonus.
Growth Opportunity
This is a new role with significant growth potential. The position will start by supporting a small number of technicians and crews, but as Perfect Paver Co. grows, this role may expand to support 15–20 field groups and take on additional responsibilities in dispatch coordination, route planning, production communication, process improvement, service recovery coordination, reporting, and scheduling leadership.
We are looking for someone who wants to grow with the company and help build the scheduling function the right way.
Core Values
At Perfect Paver Co., we believe in doing things the right way.
Our core values are:
- We operate with integrity — We aim to do the right thing, always.
- We care — We create work environments that support a healthy work/life balance while doing meaningful work for our team, customers, and community.
- We keep moving forward — We are not afraid to try new things and use creativity and innovation to solve tough problems.
- We win together — We measure success as a team, not as an individual.
- We create raving fans — We strive for a level of excellence where customers cannot stop talking about how great their experience was.
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Franklin, OH 45005
