IT Systems Support Analyst (Tier II)
Location: Dallas, TX (Onsite)
Compensation: $60,000–$70,000 base + eligible for additional incentives
We are seeking an IT Systems Support Analyst to provide front-line technical support under the direction of the IT Director. This role supports desktops, laptops, networking equipment, mobile devices, and related systems across multiple locations.
Responsibilities:
- Manage and resolve help desk tickets
- Troubleshoot hardware, software, and network issues
- Support onboarding and offboarding
- Install updates, patches, and system upgrades
- Provide mobile device management support
- Coordinate with vendors when needed
Requirements:
- 1–5 years of IT support experience
- Associate degree required; Bachelor’s preferred
- Experience with Windows 10/11 and Microsoft 365
- Basic networking knowledge (DHCP, DNS, VPN)
- Strong troubleshooting and communication skills
Apply today to join a team where your technical expertise directly supports business operations.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
