Position Summary:
The Family Self-Sufficiency Coordinator (FSSC) is responsible for planning, developing, implementing, maintaining, evaluating, and overseeing programs designed to increase low-income families' economic self-sufficiency, thereby reducing their need for subsidized programs and services. The work is performed under the general supervision of the Resident Services Manager, with considerable requirements for independent judgment and action taken in the above areas.
The FSSC will coordinate activities, manage, counsel, and evaluate a caseload of PCC's Family Self-Sufficiency program participants. The FSSC will enroll HCV participants and public housing residents in the FSS program. This individual will provide or arrange for participant training opportunities, conduct orientations, evaluations, and appraisals of clients, collect data, and file reports.
Key Duties/Essential Job Functions:
Case Management
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Recruit and enroll FSS participants for Housing Choice Vouchers (HCV) and public housing by completing a Contract of Participation for each enrollee.
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Provide assessments, client referrals, comprehensive case management, and supportive services.
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Interview and determine the eligibility of applicants for the FSS program and conduct a comprehensive assessment of their needs
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Establish case plans. Develop schedules and timetables for the provision of services. Monitors participant progress on an ongoing basis.
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Identify services to be provided to participants. Establish ongoing relationships with provider agencies.
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Terminate services when case objectives have been obtained.
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Refer participants to special community resource agencies as needed.
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Participate in meetings with program coordinating committees.
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Investigate violations and counsel clients not complying with self-sufficiency program requirements.
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Maintain individual client case files for the FSS programs, which include counseling sessions and escrow accruals.
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Assist with grant writing; prepare reports and summaries of participant data.
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Perform a variety of clerical tasks to include, but not limited to, scheduling appointments; answering phones; inputting data; responding to or routing inquiries; referring and directing participants to appropriate agencies; assembling materials in preparation for interviews and investigations; completing and processing of forms and other documents; organizing information, records and other related documents; and filing.
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Performs special assignments as requested.
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Perform related duties and responsibilities as required.
FSS Contracts Management
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Develops Action Plan policies for the program to achieve FSS program enrollment goals.
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Maintains data regarding FSS services and accomplishments and prepares reports summarizing service data for use by PCC, HUD, and the community of service providers assisting with the delivery of services.
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Recommend contracts for PCCs consideration via Memoranda of Agreement or contracts with community agencies and mainstream providers to ensure ongoing provision of these services for clients.
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Assesses service needs of program participants through case management, goal setting, referrals, and monitoring. Assist participants in accessing appropriate public or private community agencies for specialized assistance.
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Maintains knowledge of successful national and local efforts to assist low-income families in achieving economic self-sufficiency.
Customer Service
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Provide excellent customer service to program participants and landlords by explaining and consistently enforcing program guidelines and regulations.
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Treat all program participants, residents, and landlords respectfully and non-judgmentally.
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Respond to inquiries, phone calls, and correspondence promptly.
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Mediate and negotiate communication with clients and landlords as needed.
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Maintain required reports and statistics monthly and annually as required.
Education: A Bachelor's Degree in psychology, sociology, social services, human services, education, or related field from an accredited college or university and three years (3) demonstrated experience in self-sufficiency services for a diverse, low-income clientele or graduation from high school or possession of a high school equivalent diploma and five years (5) demonstrated experience in self-sufficiency programming. An equivalent combination of training, experience, and education may be considered.
SPECIAL QUALIFICATIONS:
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Must be certified in HCV management within one (1) year of appointment.
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Knowledge of HUD regulations and programs is mandatory.
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Knowledge of the local, state, and federal laws governing the Housing Choice Voucher Program, including Housing Quality Standards, health and fire regulations, landlord/tenant regulations, and evictions.
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Skill in providing instruction on the HUD and the Housing Choice Voucher Program requirements to potential participants and landlords, groups of participants and landlords, and one-on-one.
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Ability to establish and maintain effective working relationships with co-workers, landlords/property owners, consultants, contractors, tenants, HUD, and local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.
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Ability to understand, act on, and interpret policies and implement regulations and procedures set forth by the federal, state, and local law and PCC.
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Ability to perform program-required computations with speed and accuracy.
Working Conditions/Physical Requirements:
Typical office environment and able to attend meetings, training, and travel to PCC sites unaccompanied. The FSSC will frequently drive to job sites and other destinations required to perform the job duties for this position. When performing all job duties, the FSSC must follow all safety rules and regulations.
