Position Summary
The Reservationist serves as a vital ambassador of the restaurant, managing guest communications and reservations while creating exceptional first impressions. This role is responsible for coordinating reservations, maintaining guest profiles, managing inquiries, and ensuring a seamless experience before guests arrive. The ideal candidate is highly organized, detail-oriented, and passionate about delivering outstanding hospitality through thoughtful and personalized guest interactions.
Reports To: General Manager
Core Responsibilities-
Deliver elevated and attentive service throughout all stages of the guest experience
-
Anticipate guest needs and respond promptly and professionally
-
Manage reservations, waitlists, and guest inquiries through reservation platforms, phone calls, email, and other communication channels.
-
Provide warm, professional, and knowledgeable service in all guest interactions.
-
Accurately maintain guest profiles, preferences, special occasions, dietary restrictions, and VIP notes.
-
Confirm reservations and proactively communicate important details, policies, and special arrangements with guests.
-
Coordinate with the Maitre d', Hosts, and Management Team to optimize seating flow and dining room capacity.
-
Assist in managing reservation demand, table availability, and strategic booking practices.
Service & Guest Experience-
Ensure all guest-facing areas meet the highest standards of cleanliness, organization, and compliance with health regulations
-
Approach guest interactions with warmth, confidence, and approachability
-
Monitor reservation trends and communicate potential opportunities or challenges to management.
-
Respond promptly and professionally to guest questions, feedback, and special requests.
-
Support guest recovery efforts by addressing concerns with empathy and professionalism.
-
Maintain thorough knowledge of restaurant offerings, menus, operating hours, events, and promotions.
-
Ensure all reservation systems and guest databases remain accurate and up to date.
-
Assist with host stand operations and guest reception as needed during service periods.
Qualifications:
-
Previous experience in hospitality, guest relations, reservations, or customer service
-
Experience with reservation platforms such as SevenRooms, OpenTable, Resy, or similar systems preferred.
-
Excellent verbal and written communication skills.
-
Strong organizational skills and exceptional attention to detail.
-
Ability to multitask and prioritize effectively in a fast-paced environment.
-
Professional demeanor with strong interpersonal skills.
-
Proficiency with basic computer systems and guest management software.
-
Ability to stand and walk for extended periods (8+ hours), and to crouch, bend, and lift or move
-
25+ lbs, with or without reasonable accommodation
-
Flexible schedule, including evenings, weekends, and holidays
-
Proficient in English
$22 per hour
This job description is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may change or be assigned as needed.
More detail about HUMM part of Daniel Humm Hospitality
