At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District , one of the Best Companies to Work For in New York , and an Inclusive Workplace .
You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.
What You’ll Do
- Assist brokers and health benefit administrators with managing renewals and recertifications.
- Assist individuals in processing enrollments, changes and terminations.
- Coordinate with internal teams to gather necessary information and documentation for client accounts.
- Maintain accurate and up-to-date records of client interactions and transactions.
- Respond promptly to client inquiries and provide timely and accurate information.
- Manage administrative changes for small groups.
- Collaborate with sales reps and brokers to prepare for upcoming presentations.
- Maintain folders under the small business individual unit that are used by account coordinators.
- Gather incoming physical mail from delivery carriers and retrieve incoming documents from shared fax and folder servers. Distribute accordingly to internal departments.
- Stay updated on industry trends and regulations to provide informed support to brokers and clients.
- Contribute to process improvement initiatives to enhance efficiency and effectiveness.
- Other duties as assigned by leadership .
Skills and Experience
- Education, Licensures, & Certifications
- High school diploma or equivalent; preferred 2yr/4yr degree
- Years of Experience (Required & Preferred)
- Previous experience in an administrative or customer service role is a plus.
- Required Job Skills
- Strong organizational skills with the ability to multitask and prioritize.
- Excellent communication skills, both written and verbal.
- Proficient in using Microsoft Office Suite and other relevant software.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Ability to work independently and collaboratively in a fast-paced environment.
- Preferred Job Skills
- Knowledge of the commercial insurance industry is a plus.
- Certification - Must possess, or obtain within 60 days from date of hire all required licensure and certification ( New York and Vermont LAH)
Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
$24.00-$31.92
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at [email protected] .
