Description:
About Caledonia Food Co-op
Caledonia Food Co-op is a member-owned grocery store that draws together the diverse communities of Caledonia County and surrounding areas in an inclusive space supporting food justice, local resilience, environmental stewardship, area food producers and a vibrant downtown St. Johnsbury.
Essential Job Duties
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Supervise all retail departments including Checkout setting performance expectations and counseling management/staff as appropriate
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Monitor and ensure direct and indirect expenses, including labor within budget constraints
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Comply with all applicable regulations related to business licenses, health regulations, security, OSHA, food safety, and sanitation
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“Lead by example” following Co-op policies and procedures. Be an example to all store personnel by being well versed in store policies and procedures.
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Work with General Manager and other management staff to ensure smooth day-to-day store operations
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Ensure a strong management presence is always in the store, including coverage for other managers as needed
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Resolve customer concerns and complaints
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Facilitate company growth through improved customer service and engagement.
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Communication with staff members should be clear, direct, and respectful in a style appropriate to a “cooperative” work environment.
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Recruit, mentor and develop department managers and nurture an environment where they can excel through encouragement and empowerment.
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Promote team building and motivate staff to accomplish assigned goals.
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Ensure employee evaluations are thorough and completed on time
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Review and approve weekly departmental schedules
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Ensure all departmental displays are current and properly signed, and priced
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Facilitate monthly merchandise/sales meetings with department managers
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Ensure that the store and exterior are in clean and orderly condition and meet Health Department standards
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Ensure employee performance evaluations are thorough and completed on time
Additional Duties
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Attend management meetings and Board of Director meetings as required
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Assist in special projects/duties as assigned by General Manager
Essential Skills
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Experience in retail food store environment (preferable in natural foods industry)
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General understanding of all department operations
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Operations and management experience: hiring, training, terminating, and evaluating personnel
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Good customer service skills for internal and external customers
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Strong attention to detail, organization, and time management
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Ability to handle multiple demands, work under time pressure, and meet deadlines
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Willingness to be open, to learn, and to take on new responsibilities/challenges
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Demonstrate objectivity, neutrality, and calmness under pressure
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Ability to take direction and work independently
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Good computer skills and familiarity with Microsoft applications, email, etc.
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Must have good analytical ability and be proficient in math
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Food safety certified
Essential & Mental Physical Requirements
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Works independently with limited guidance
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Performs a variety of tasks independently as dictated by organizational demands
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Relates information to diverse individuals both orally and in writing
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Standing for long periods, bending, walking, reaching, and sitting
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Ability to climb up and down stepladders and stairs daily
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Able to lift and carry up 50 lbs. as needed
Requirements:
Experience and Educational Requirements
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A minimum of four years’ experience in a Store Manager role or an Operations Manage role.
Other Qualifications
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Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA & other federal, state & local standards - including meeting qualitative and/or quantitative productivity standards
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Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA & other federal, state and local standards
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Compliance with all personnel policies
