We are looking for a dedicated and organized Treatment Coordinator to join our growing team at Horizon Dental Designs! The ideal candidate will play a crucial role in ensuring the smooth operation of our front desk, providing exceptional service to patients, and supporting administrative functions. This position requires strong communication skills, attention to detail, and a commitment to maintaining a welcoming atmosphere for all visitors and our team members! We can't wait to meet you!
About Us
- Dr. Ferraro bought the practice in 2022 after graduating from dental school at The Ohio State University!
- The practice was completely renovated with a fresh modern design in 2024
- Our hours are Monday-Thursday 7:00 am-2:30 pm. We do a quick morning huddle at 6:50 am.
- We work one Friday (half day) a month 7:00am - 11:00 am. These dates are typically given approximately a year in advance. We add some optional additional Friday's if you choose!
- We are privately owned, with no outside management or DSOs influencing our operations or patient care.
- Uniform is black scrubs + $200 scrub allowance after 90 days
- We believe in balance and value our team members’ work-life harmony, time off, family, and overall well-being. We strive to create an atmosphere where everyone feels appreciated, supported, and valued.
- Benefits after 90 days: 3 days paid sick leave, 1 week paid vacation, paid holidays (to include strawberry festival!)
- Benefits after 1 year (required by law): 401k 4% match - enrollment is in January or June
- Any team meetings scheduled are paid and include food/snacks!
Responsibilities
- Greet patients and visitors warmly as they arrive at the office.
- Manage patient check-in and check-out by marking their arrival
- Schedule patient appointments in person or over the phone
- Maintain accurate patient records and treatment plans using Eaglesoft software.
- Answer phone calls and respond to inquiries regarding services, appointments, and insurance information.
- We are in network with two insurances: Delta Dental and Cigna
- Entering Insurance payments (mailed checks + digital Zelis Payments). Then sending statements and EOBs to patient.
- Review financing options with patient via Cherry financing. There is an online portal that sends patients applications for payment plans
- Sending and uploading pre-authorizations into patients chart
- Ensure the front desk area is organized and presentable at all times.
- Place delivered lab cases in back and note their arrival on patient's appointment notes
- Collaborate with dental staff to facilitate smooth patient flow and enhance overall patient experience.
- Previous experience in a front desk role within a dental or medical office is preferred.
- Familiarity with dental terminology and care plans is highly desirable.
- Proficiency in using Eaglesoft or similar practice management software is a plus.
- Bilingual candidates are encouraged to apply to better serve our diverse patient base.
- Strong organizational skills with an ability to multitask effectively.
- Excellent verbal and written communication skills are essential for interacting with patients and staff alike.
- A positive attitude, professionalism, and a commitment to providing outstanding customer service are required. Join our team as a Treatment coordinator where you can make a meaningful impact on our patients' experiences!
Job Type: Full-time
Pay: $15.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Paid sick time
- Paid time off
- Uniform allowance
Ability to Commute:
- Plant City, FL 33563 (Required)
Ability to Relocate:
- Plant City, FL 33563: Relocate before starting work (Required)
Work Location: In person
