Overview
Join our dynamic team as a Cafe Shift Leader and take charge of creating an exceptional guest experience! In this energetic role, you will help lead daily operations during your shift, supervise team members, ensure food and beverage quality and safety standards are met, and maintain a lively, welcoming atmosphere. This paid position offers an exciting opportunity to develop management skills while working in a fast-paced, respectful, and vibrant environment.
Duties
- Supervise and coordinate all cafe activities during your shift, ensuring smooth operation from food prep, specialty beverages and customer service
- Lead and motivate team members by providing clear direction, training, and support to deliver outstanding service
- Oversee food and beverage preparation, cooking, and food safety practices to meet health standards and quality expectations
- Manage POS systems such as Al Square for accurate order processing and cash handling
- Control inventory levels by monitoring stock, placing orders, and minimizing waste to optimize profitability
- Handle customer inquiries, resolve issues promptly, and ensure a positive dining experience for all guests
- Assist with staff scheduling, interviewing potential team members, and conducting training sessions for new hires
- Support kitchen management by supervising food production, maintaining cleanliness standards, and ensuring efficient workflow
- Help train team members and provide a warm, welcoming, engaging and professional hospitality environment
- Provide frequent relebant, important and useful communication
- Adhere to financial targets
- Present a positive and enthusiastic attitude
- Must be able to work mornings
Skills
- Proven experience in a similar role
- Experience in providing a great guest experience
- Strong decision making capabilities
- Bakery and/or barista experience is highly valued
- Strong collaborator and communicator
- Demonstrated leadership in supervising teams within hospitality or restaurant settings; experience in staff training and development is highly valued
- Excellent customer service skills with the ability to handle challenging situations professionally
- Strong understanding of food safety management, inventory control, and food handling procedures
- Ability to perform basic math accurately for cash handling, order calculations, and profit analysis
- Effective communication skills for managing team members and coordinating with management teams
- Experience with restaurant management tasks such as shift management, budgeting, and profit & loss analysis is a plus
We’re dedicated to supporting your growth through comprehensive training & development programs while fostering a vibrant team culture. If you thrive in fast-paced settings and love delivering memorable guest experiences, this is the perfect role for you!
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
Work Location: In person
