Join Numotion: The Leader in Complex Rehabilitation Technology - Become a Seating Technician!
At Numotion, we are on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.
We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. We are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement. Join us, and contribute to fulfilling our mission to provide life-changing mobility solutions.
Position Overview:
Job Title: Seating Technician
Location: Greensboro - Industrial Village
Position Type: Full-Time/Regular
Job Duration: Regular/At-Will
Salary Type: Hourly
Travel Requirements: Up to 75%
Per Diem: Not applicable
Education Required: High School Diploma or Equivalent
About the Role:
As a Seating Technician at Numotion, you will be a key player in the successful assembly, delivery, and fitting of Complex Rehabilitation Technology (CRT) equipment. This role supports the Assistive Technology Professional (ATP) and directly contributes to fulfilling Numotion's vision of delivering life-changing mobility products and services. You will work closely with clients to ensure their mobility needs and functional goals are met, while maintaining high standards of customer service. Given the nature of this role, candidates should be prepared to travel extensively - up to 75% of the time - to client locations, care facilities, and other sites within the assigned service area.
Key Responsibilities:
Assist ATPs: Support the ATP team with equipment assembly and delivery as needed, ensuring that all tasks are completed efficiently and to the highest standard of quality.
Equipment Assembly and Delivery: Assemble and fit CRT equipment, including manual and power wheelchairs and other assistive technologies, ensuring that client goals are met with minimal oversight. Deliver equipment to clients at various locations including homes, hospitals, and care facilities.
Troubleshooting: Assess product issues in the field and collaborate with the ATP for effective solutions. Identify mechanical or functional problems and take appropriate corrective action to ensure client satisfaction and equipment performance.
Maintain Workspace: Keep the shop and warehouse clean, organized, and safe for all operations. Ensure that tools, parts, and equipment are properly stored and accounted for at all times.
Vehicle Maintenance: Ensure delivery vehicles are kept clean and in safe working order. Conduct routine checks and report any maintenance needs promptly to ensure uninterrupted service delivery.
Client Relationship Management: Assist in maintaining strong relationships with existing business accounts. Act as a professional representative of Numotion during all client interactions, demonstrating empathy, respect, and a commitment to improving client quality of life.
Accurate Documentation: Ensure that all required documentation is completed accurately and in a timely manner, in full compliance with Numotion policies and applicable regulatory requirements. This includes delivery confirmations, service records, and client interaction logs.
Safety Compliance: Adhere to all standard safety procedures and regulations at all times, including proper lifting techniques, safe driving practices, and adherence to infection control protocols when visiting healthcare environments.
In-Service Training: Attend required company training and development sessions to stay current with product knowledge, industry standards, and Numotion operational procedures.
Customer Collaboration: Work closely with ATPs and customers to ensure equipment solutions align with client needs, functional goals, and prescribed specifications.
Customer Service Focus: Provide outstanding customer service at all times, addressing concerns promptly and ensuring client satisfaction throughout the delivery and fitting process.
Problem Solving: Quickly address any concerns raised by customers during deliveries or fittings, seeking guidance from the ATP as necessary to resolve issues effectively and professionally.
Adhere to Leadership Principles: Utilize Numotion Leadership Principles to maintain integrity, compliance, and company values in every aspect of the role.
Confidentiality: Maintain strict confidentiality in all employee and customer matters and comply with all federal and organizational policies and regulations, including HIPAA and other applicable privacy standards.
Why Join Numotion?
At Numotion, we offer a competitive hourly compensation package along with a comprehensive benefits program including medical, dental, and vision insurance; 401k with employer match; short- and long-term disability benefits; life insurance; and a dynamic, supportive work culture focused on employee growth and development.
We are an equal opportunity employer committed to fostering a workplace that reflects the diverse communities we serve. We do not tolerate discrimination against employees, customers, or partners based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital status, or veteran status. As a drug-free workplace, candidates are required to pass a drug test before beginning employment.
Ready to Make an Impact? Apply today to join Numotion and help us provide life-changing mobility solutions to individuals across the nation!
Required Skills
- Ability to assemble and fit Complex Rehabilitation Technology (CRT) equipment including manual and power wheelchairs
- Strong mechanical and/or electrical aptitude for equipment troubleshooting and repair
- Excellent verbal and written communication skills for interacting with clients, caregivers, and healthcare professionals
- Strong organizational skills with the ability to prioritize tasks and manage time effectively in a field-based environment
- Critical thinking and problem-solving skills to assess and resolve equipment issues in real time
- Exceptional customer service skills with a compassionate and client-centered approach
- General knowledge of products within the Complex Rehabilitation Technology (CRT) industry
- Ability to thrive in a fast-paced environment while managing multiple priorities simultaneously
- Commitment to continuous improvement and openness to identifying opportunities for process and service enhancements
- Proficiency in completing accurate documentation and compliance-related paperwork
- Ability to maintain confidentiality and comply with HIPAA and other applicable privacy regulations
- Safe and responsible driving skills with the ability to operate delivery vehicles
- Physical ability to lift, carry, and maneuver heavy medical equipment
- Ability to work independently with minimal supervision while maintaining high performance standards
- Adaptability and flexibility to accommodate varying client needs and work environments
Required Experience
- High School Diploma or GED required as minimum educational qualification
- Minimum of one year of related mechanical or electrical experience preferred in lieu of or in addition to formal education
- Valid State Driver's License with a satisfactory driving record is required due to up to 75% travel requirements
- Prior experience in equipment assembly, delivery, or technical service roles is highly desirable
- Experience working in a customer-facing or client service role, preferably in a healthcare or medical equipment setting
- Experience supporting or working alongside healthcare professionals such as Assistive Technology Professionals (ATPs), occupational therapists, or physical therapists is a plus
- Familiarity with Complex Rehabilitation Technology (CRT) products such as manual wheelchairs, power wheelchairs, and seating and positioning systems is preferred
- Experience maintaining accurate records and completing compliance documentation in a regulated industry is beneficial
- Prior experience working in a warehouse, shop, or field service environment with responsibility for maintaining workspace cleanliness and organization
- Experience adhering to safety protocols and regulations in a technical or healthcare-related work environment
- Demonstrated ability to manage travel-intensive work schedules, with comfort traveling up to 75% of the time within the assigned service area
