Job Summary
Join our team as a Merchant Services Representative, where you will play a vital role in providing payment processing solutions to businesses, customer service, knowledge of payment systems, and troubleshoot issues and solutions to customers.
Duties
- Merchant Services Representative is responsible for providing payment processing services and solutions to customers.
- Assist with applications, verifying information, and opening merchant service accounts.
- Ensure that merchant service solutions align with operational needs.
- Acts as main point of contact for all merchant inquiries.
- Respond to questions, research and troubleshooting issues, and ensure customer satisfaction.
- Perform data entry tasks accurately and efficiently.
- Assists with the set-up and maintenance of services and processing systems including supplies and advertising.
- Provide exceptional customer service to merchants.
- Communicate effectively on new service offerings or changes to merchant accounts.
- Maintain a working knowledge of Bank policies, procedures, and all banking regulations.
- Other duties and bank responsibilities may be assigned
- Utilize phone etiquette to engage with merchants professionally.
- Provide merchant service on-site call visits.
- Report merchant issues directly to supervisor through email.
Skills
- Proficient in English; additional languages are a plus.
- Strong communications skills to interact with merchants effectively.
- Ability to analyze merchant requirements and offer appropriate solutions
- Experience in sales, customer service, or related field.
- Skilled in data entry for maintaining accurate records.
Education and Experience
- High School Diploma or equivalent experience
- 1 - 2 years in merchant services or payment processing solutions
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
