Job Purpose
Support Customer Service to achieve their sales projections and provide superior customer service.
Context
The Customer Service Assistant assists the Customer Service Department by answering and routing incoming calls and maintaining documents in electronic file databases of quote and order packets. This will be done through organizing, scanning and filing packets and routing any questions to the appropriate support department. They will assist with proofing order documents and data entry for tracking KPIs, price increases, and quote log information. Other duties will be to maintain non-budgeted customer accounts including order entry, emailing, quotes, etc. with the customers directly.
Key Accountabilities
· Answering switchboard
· Key function I is to provide full support to Customer Service for documentation and traceability for all levels of customers. Functions include: proofing, filing, scanning, data entry, coordination with Customer Service
· Key function II is to maintain non-budgeted customer accounts communicating directly with the customer
· Responsible for maintaining current and accurate information in physical and electronic file databases for purchase order and quotes
· Perform Invoice/Pack Slip duties, which includes releasing the Invoices & Acknowledgements daily
· Email Invoices to the customers daily
· Scan, then File open/closed order paperwork and quotes
· Proof new sales orders
· Notify Customer Service of any errors in order documents
· Enter and keep updated Quote Log, Price increase file, Non-material complaints Log
· Take notes in meetings if needed
· Distributing incoming mail and addressing outgoing mail, as needed
· Help maintain Lobby appearance
· Other duties as assigned
Education level & general experience: At least 2 year college degree or 3-5 years’ experience as a customer service representative in a fast-paced environment preferred, or equivalent.
Technical knowledge/ expertise: Prior experience in a manufacturing setting a +.
Competencies: Excellent oral and written communication skills. Microsoft Word, Excel and Outlook proficiency. Prior experience with an IBM/AS400/SAP system or equivalent preferred.
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
