Account & Sales Manager Overview
Steel Mountain Fire & Safety is seeking an experienced and highly motivated Account & Sales Manager to join our team. This position is responsible for developing and maintaining strong customer relationships, identifying new business opportunities, managing existing accounts, and supporting the continued growth of the company.
The ideal candidate will have prior experience in the fire protection, fire and life-safety, inspection, service, construction, facilities management, or a related industry. The successful candidate must be comfortable working in both an office environment and in the field, including visiting customer locations to evaluate service needs, develop proposals, and establish strong professional relationships.
Our customer base includes restaurants, hotels, commercial properties, and other businesses requiring fire and life-safety services.
Key Responsibilities
- Develop, maintain, and strengthen relationships with existing customers.
- Identify, pursue, and develop new business opportunities.
- Conduct regular in-person visits with customers, prospective customers, property managers, and other decision-makers.
- Assess customer needs and recommend appropriate fire and life-safety services.
- Conduct site visits and property evaluations to obtain the information necessary to prepare accurate proposals and service estimates.
- Coordinate with internal service and operations personnel to ensure customer requirements are properly understood and addressed.
- Prepare, present, and follow up on quotes, proposals, and service opportunities.
- Identify additional service opportunities within existing customer accounts.
- Maintain accurate and timely customer, account, and sales records.
- Monitor outstanding proposals and follow up with customers in a professional and timely manner.
- Assist with customer retention and account development initiatives.
- Maintain a thorough understanding of the company's services, capabilities, and applicable industry requirements.
Field Responsibilities & Physical Requirements
This position is both office-based and field-based. The Account & Sales Manager will be required to visit customer locations regularly and, when necessary, perform physical site evaluations in order to accurately determine service requirements and prepare quotations.
Field responsibilities may include:
- Accessing rooftops and elevated areas using ladders or other approved means.
- Inspecting and evaluating equipment and service locations.
- Accessing commercial kitchens, mechanical rooms, equipment rooms, storage areas, and other areas of customer facilities.
- Walking and navigating commercial properties, including active work areas.
- Taking measurements, photographs, and detailed notes for the preparation of proposals.
- Standing, walking, bending, climbing, and performing other physical activities associated with customer site evaluations.
All field activities must be performed in accordance with applicable safety procedures and company policies.
Qualifications
- Previous experience in the fire protection or fire and life-safety industry is strongly preferred, but not required.
- Experience in sales, account management, business development, or customer relationship management is required.
- Knowledge of commercial fire protection systems, inspections, service, or related industry practices is highly desirable.
- Demonstrated ability to develop and maintain professional customer relationships.
- Strong verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to manage multiple customer accounts, opportunities, and proposals simultaneously.
- Strong attention to detail and follow-through.
- Ability to work independently while effectively collaborating with office, sales, and field service personnel.
- Proficiency with Google Workspace, CRM systems, and other standard business technology.
- Valid driver's license and acceptable driving record.
- Ability to meet the physical and field requirements of the position.
About Steel Mountain Fire & Safety
Steel Mountain Fire & Safety provides fire and life-safety services to commercial customers, including restaurants, hotels, and other businesses. Our commitment is to provide reliable service, professional expertise, and solutions that help protect our customers, their employees, and their properties.
The Account & Sales Manager will play an important role in strengthening existing customer relationships, developing new business, and contributing to the continued growth of Steel Mountain Fire & Safety.
Position: Account & Sales Manager
Employment Type: Full-Time
Location: Raleigh, NC
Compensation: $52,000-$60,000/ Uncapped Sales Commissions
Pay: $52,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Mileage reimbursement
- Paid time off
- Paid training
- Travel reimbursement
Work Location: In person
