Front Office Assistant
About us: RV Park Management (RVPM) manages RV parks across the country and is committed to creating great experiences for guests and teammates alike. Whether you're new to the industry or have years of experience, you'll find opportunities to learn, grow, and be part of a team that enjoys what they do. We believe that taking care of our guests and teammates is the best way to serve our clients. We love hiring full-time RVers and may offer opportunities to work at different parks throughout our portfolio.
****WEEKENDS ONLY - up to 8-hour shifts***
Job Summary: We are seeking a reliable and efficient front office assistant to join our team at Junius Ponds Cabins & Campground, a popular family destination in the Five Finger Lake area. In this role, you will provide exceptional service to our guests, manage reservations, handle inquiries and complaints, and support the daily operations of our park. The ideal candidate will have excellent communication skills, be familiar with the RV life experience, and have a passion for providing excellent guest experience.
Key Responsibilities:
- Greet guests and handle check-ins and check-outs.
- Monitor bookings, process reservations, cancellations, and modifications using our reservation system.
- Answer phones and respond to emails, addressing guest inquiries and concerns in a timely and professional manner.
- Maintain a tidy and organized front office.
- Provide guests with information about the park amenities, activities, and local attractions.
- Assist with park store, laundry facilities, and other operational tasks as needed.
- Adhere to all park policies and procedures, including safety guidelines.
Qualifications:
- High school diploma or equivalent.
- Working familiarity with MS Office, Teams, email, and comfortable learning new technology.
- Prior experience in customer service or hospitality, including reservations systems, preferred. We use Newbook!
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to work independently as well as part of a team.
- Must be able to work weekends and holidays as needed.
- Physical ability to stand, walk, and lift up to 25 pounds.
If you are a friendly and outgoing individual with a passion for hospitality, we encourage you to apply for this exciting opportunity to join our team at Junius Ponds. We offer competitive pay and a fun and supportive work environment.
Job Type: Part-time
Pay: $17.00 per hour
Application Question(s):
- Tell us about your RV park experience.
Experience:
- Office: 2 years (Preferred)
Ability to Commute:
- Phelps, NY 14532 (Required)
Work Location: In person
